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AlanPark
5
Mar 10, 2015
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I received my pen about a week ago. Opened it up and noticed it has some scratches on the cap. Further, the carbon fiber section is peeling below the cap (think of an object with shrink wrap and it starts to peel). The pen is quite disappointing compared to another Monteverde Invincia Deluxe pen that I own (outside of Massdrop).
Mar 10, 2015
JonasHeineman
5963
Apr 3, 2015
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Hi @AlanPark -- I'm sorry to hear that, did you contact our Support team about that?
We can help you with a warranty claim if you'd like. https://www.massdrop.com/support
PS - Sorry for the slow reply, I missed this one in the middle of the other comments.
Apr 3, 2015
AlanPark
5
Apr 10, 2015
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Hi Jonas, No I did not contact the support team. I bought this pen as a gift for a friend and due to urgency, I gave the pen as-is. No worries on the late reply. I was just trying to warn others.
Regards
Apr 10, 2015
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