Showing 1 of 337 conversations about:
ludvig
6
May 19, 2017
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Tracking hasn't updated for me in a week, the last status says "2017.05.12 - Processing completed at origin" Any other international (or German) buyers experiencing this?
May 19, 2017
bnjw
1
May 19, 2017
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I'm experiencing this.
May 19, 2017
Zeyphros
11
May 19, 2017
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Yep same problem here. DHL says arrived "Secaucus, NJ, US PROCESSING COMPLETED AT ORIGIN" since may 12. DHL says 8 days max for EU shipping on their site. It's been 10 days now (8 working days)
May 19, 2017
jimmerz28
3
May 20, 2017
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German buyer here. The DHL Global site only updates tracking until it gets into the origin country, then you need to click on the link under "Delivery by Postal provider" so you see the country's DHL status. Then you get regular status updates and can follow it on paket.de.
I received mine this morning about an hour ago from DHL, just FYI had to pay €14,17 in fees.
May 20, 2017
ludvig
6
May 20, 2017
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Thanks for the hint, I completely missed that information on the DHL global tracking page. Unfortunately, when I click the link it just tells me that there is no information for my tracking number. I guess I'll just wait some more ...
May 20, 2017
ludvig
6
May 22, 2017
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National tracking has finally started working. The first event in the tracking history from ~1 hour ago is "The international shipment has arrived at the import parcel center".
I hope I still get it this week. :/
May 22, 2017
bnjw
1
May 23, 2017
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Congrats, ludvig.
I'm still stuck with the "Secaucus, NJ, US – PROCESSING COMPLETED AT ORIGIN" status, and no status updates from the international carrier who apparently haven't received the item yet. I reached out to DHL but no response yet.
May 23, 2017
ludvig
6
May 23, 2017
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I contacted Massdrop support shortly before tracking started working (which was purely coincidental) and they told me that it's fairly common to have limited tracking updates because couriers might fail to scan the packages individually. As annoying as it is, it should not be something to worry about. D:
https://helpdesk.massdrop.com/hc/en-us/articles/217934698-Missing-Tracking-Information
May 23, 2017
ludvig
6
May 24, 2017
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Mine arrived 10 minutes ago, I hope you'll receive your soon too.
May 24, 2017
bnjw
1
May 24, 2017
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Got my first shipment tracking update today. I understand why there was a delay now.
It had to get *all the way across the US* before it was delivered across the Canadian border and was handed off to be processed by the Canadian shipping partner.
It would have been nice to get travel updates from DHL after it left New Jersey. But whatever.
Looks like the package will arrive tomorrow morning. 🏆
May 24, 2017
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