I bought this in June 2019. I fiddled with it a bit, and left it on my desk.
A few days ago, having barely used it previously, I tried to use the scissors and discovered that the mechanism broke. I contacted Drop support and was told that the 30 day return period expired. I asked for the manufacturer’s contact information for a warranty replacement, and here is the response I got from Drop:
”Unfortunately we are not able to give out manufacturer contact information due to prior contracts and agreements. At Drop, we purchase our inventory through authorized dealers. As we then pass along this inventory to our members, we are a third party retailer. As the tool was not purchased directly from the manufacturer, any warranty provided may not be honored, as the purchase was made via a third party. As we are the direct buyer, the warranty is not transferable to the member unless otherwise stated on the run page. “
I would never have purchased this if I’d known it didn’t come with the manufacturer’s warranty. As you might imagine, I am very disappointed with this response. If Drop doesn’t change their mind quickly I’ll be filing a consumer fraud complaint with my state Attorney General, and I’ll also be reaching out to my credit card company for a chargeback.