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Showing 1 of 10 conversations about:
SpecialEd
100
Jul 12, 2020
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kstokley
1282
Business Development
Jul 13, 2020
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SpecialEdI have to assume that you purchased the AR10 from the Drop Warehouse sale. You should have received a proof of purchase after you completed your transaction which you can use to follow up with Klarus on your warranty claim.
SpecialEd
100
Jul 13, 2020
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kstokleyBrett R. of Drop is the person you need to talk to about that. At 9AM today, Brett said "any warranty provided may not be honored".
To be clear, I'm not upset with Brett, and Brett is NOT the problem here.
Nor is this unique to Drop. It's everywhere, companies will throw million$ at trying to attract new customers, while continuing to treat current customers as policies and terms and conditions.
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- USB cable
- Lanyard
- One 18650 battery
- Manufacturer's warranty"
When I contacted you recently about a problem with this unit, I first received: "...due to higher than normal demand, response times will be delayed by 5-7 business days." Shortly after from Brett: "After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return." Klarus <and Bowie> says "5 years!" https://www.klaruslight.com/Services/TermsAndConditions/ One or more of these has happened:- Drop is intentionally choosing not to help a customer
- Drop is intentionally misleading customers about warranty coverage
- Drop (Brett) made a mistake and did not validate my claim
- I am illiterate and have no concept of the passage of time
In any case, you failed to value a customer and the relationship. You could have simply handled the issue, and improved my loyalty, and made another sale. I guess now we know what "DROP" means...