Showing 1 of 49 conversations about:
outofmemory
176
Jun 24, 2017
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I purchased a TM26 from MassDrop in 2014...used it once, impressed the friends. Put it in a drawer, the following year (hunting season) one of the 4 lights would not illuminate. While it was bright the UI isn't intuitive and that failure rate is pathetic. Never dropped, never damaged.../boggle as to why one of the emitters would have failed so easily. Too expensive for something with such low quality.
Jun 24, 2017
DanTheKnifeMan
104
Jun 24, 2017
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Have you emailed Nitecore yet? They tend to be good with their warranty, and this would be a manufacturing issue. I've used my Tm26 for over a year now and dropped it a few too many times, no issues. The Tm line in particular is overbuilt if anything, because it needs the Aluminum mass to dissipate the heat.
Your problem is almost certainly not the emitters, Nitecore, just like every other major flashlight manufactures (Fenix, Olight, EagleTac, ZebraLight, ect...) use mostly Cree LED's. Duds are bound to happen with mass manufacturing, but it is exceedingly rare for Cree. It is more likely that something was not soldered correctly, or a bad component. Once again, duds are unavoidable with large scale manufacturing, so as long as it's not a common problem (which to my knowledge this is not with the TM26), I care more about how a manufacturer goes about fixing/replacing a dud unite.
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Jun 24, 2017
outofmemory
176
Jun 25, 2017
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Thanks for the response. It was enough to get me to attempt to email them to see if they'd like to restore the lost brand loyalty. Sure, I recognize that every mass produced product has issues. Hopefully a happy resolution can result and some brand loyalty might be restored. I appreciate the additional info re: emitters and possible failure reasons. Thanks.
Jun 25, 2017
Bobraz
2458
Jun 27, 2017
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Hey let us know what happens, even if the drop is ended, it will be useful for future drops!
Jun 27, 2017
outofmemory
176
Jun 27, 2017
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It turns out that Massdrop is going to offer me a refund - since it was so far out of warranty! And really I wasn't looking for anything free - just was looking for a solution. 4 led's work in level 1 but 1 shuts off for levels 2-5 - that makes me think it's an issue with the pulse modulation unit. I'm also working with Nitecore too - but they're not being as quick to reply as Massdrop was. I think it's pretty respectable of them to offer a refund after 3 years - and I really should have started asking when it first failed...but it was camping season - it got tossed in a drawer and forgotten about (the problem that is). If they get that refund processed (they won't) in the next 9 hours, I'd join this drop!
Jun 27, 2017
Bobraz
2458
Jun 27, 2017
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That is amazingly outstanding customer service from Massdrop! A true showcase of the excellence they strive for! I'm very, very impressed.
I would recommend you jump on this drop then, since the refund will show anyway!
Jun 27, 2017
Watchman323
3
Jun 27, 2017
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Question, does TM28 comes with some kind of warranty (60 months)?
Jun 27, 2017
Bobraz
2458
Jun 28, 2017
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I don't know about 60 months for this particular product, but as you see above, Massdrop refunded member @outofmemory 3 years after his (or her?) flashlight broke. Usually with Massdrop, they don't let you down.
Jun 28, 2017
BrainFlush
6855
Aug 12, 2017
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MD customer service is impeccable. They've never let me down the few times I had an issue.
Psst: I feel bad. I have something sitting in my work truck that I keep forgetting to send back. It's been 6+ months. Today will be the day. I feel so guilty.
Aug 12, 2017
Bobraz
2458
Aug 12, 2017
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OMG just send it now 😁
Aug 12, 2017
BrainFlush
6855
Aug 12, 2017
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Guess who got trapped at work? Me. Monday damn it. Dear God let it be Monday. :D
Aug 12, 2017
Bobraz
2458
Aug 13, 2017
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Aug 13, 2017
BrainFlush
6855
Aug 13, 2017
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I know, it's sad. 31 days straight of working. Thank god today is my first day off. But it's Sunday so nothing is open. :D
Aug 13, 2017
Bobraz
2458
Aug 14, 2017
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31 days?! Might I intrude and ask what line of work you are in? Curious as to what type of work does not give you a single day off in a month?
Aug 14, 2017
BrainFlush
6855
Aug 14, 2017
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Resturant and it's summer and everyone went back to school so I had to cover shifts and cut labor hours. Got to sacrifice to make it. When I was 13 to 16 I worked 80 hour weeks at $5 an hour under the table. But it got me a name and reference for life in the retail and computer industry. So it all pays off in the end. :D
Aug 14, 2017
Bobraz
2458
Aug 15, 2017
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Kudos to you, friend!
Aug 15, 2017
BrainFlush
6855
Aug 20, 2017
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You won't believe it. But I finally sent it. I was driving to get gear for the resturant and saw a UPS store on my way. The return slip was still good for another 6 months and they accepted it and shipped it. The relief was immense. I wrote an apology message too. I hope the CS rep hears about it. Might have to email her personally. Finally. :D
Aug 20, 2017
Bobraz
2458
Aug 20, 2017
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All right you did well! 👍
I will share a secret: I too, have to send something back, and have been consistently procrastinating instead.
Indeed I upgraded my work laptop to a 2016 MacBook Pro 13 Retina about six months ago, and have still not sent the old Lenovo back to home office. I don't even have to go to UPS, but just bring it to the office for them to send it, but I'm just too lazy to do it (I have to lug around two laptops to the office and I use the bus and the metro, that's why).
This week I'll do it, I've decided, to follow your good example 😁
Aug 20, 2017
BrainFlush
6855
Aug 20, 2017
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Don't even stress it. Mine is the fact MD treats me so well. They didn't even yell at me about it. But it's finally done and off my shoulders. Do as you need to do! :D
Aug 20, 2017
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