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PizzaNade
5
May 6, 2017
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I don't see it listed anywhere how many dead/stuck pixels they allow for out of the box before they offer a replacement panel. That's the one main downside I could see to getting this panel with those specs at $400 vs some other equivalent (Acer XF270HU for example) for around $500. Sometimes the more "unknown" brands will be using the panels from the same factories as the more expensive models, and will be using the ones with a dead pixel or two that didn't pass for the more expensive monitors. Which is fine, of course, as long as the dead/stuck pixel policy is stated up front.
On the drop page, it just says: "If any malfunctions occur, it’s backed by a three-year limited manufacturer’s warranty, too."
BUT, on their website, they have the following listed, although I'm not 100% sure if it applies to this monitor in particular or to another model:
" • Having up to 3 Bright, 3 Colored (Stuck), or 5 Dark Pixel anomalies is considered normal and the monitor is not defective. Warranty serviced monitors and RMA replacement parts may still consist of these allowed pixel anomalies. Monitor is defective if it contains MORE than the above stated allowed pixel anomalies. "
5 dead pixels would be a lot for me, or 3 colored/bright/stuck pixels. My 27" 1440p has one stuck blue pixel right now, and while I don't notice on bright screens, I see it every time there's a dark screen, especially in low-light movie scenes. So, I really feel that the dead pixel policy should be clear up front, whether they're allowing for no dead/stuck pixels, or 5, or whatever. It may not bother some folks, but having it stated up front would save a lot of headache for those who it would bother, and for people handling returns/support.
May 6, 2017
synchro
12
May 6, 2017
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5 dead pixels are normal these days? I will stick to my "8 Years 0 Dead pixels and counting" Dell Ultrasharp U2411 for few more years then.
May 6, 2017
Sir_Playsalot
82
May 6, 2017
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Quality controls on monitors have dropped in a way you can't imagine, i have no idea why but apparently unless you spend hundreds and hundreds on a monitor, picking defective ones gets way too easy. Don't even get me started on IPS models, backlight bleed.....black problems.....so many defective units
May 6, 2017
Vardorien
52
May 6, 2017
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It'd be nice if a rep. could respond to this. I don't wanna risk dead pixels, and be told it's normal.
May 6, 2017
makats
50
May 6, 2017
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If I understand correctly by looking at their website, the dead policy that you quoted is for their VUE 27/30" Series monitors. I could not find their policy on the EDG series. I am hoping that it might be a little better, since it says that this monitor is covered under 3 years warranty vs their 1 or 2 year warranty for the VUE 27//30 models
May 6, 2017
PizzaNade
5
May 6, 2017
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Yeah, that was what I was seeing, although manufacturers often have similar rules for what they consider "normal" across lots of their monitors. Unless they specifically mark/list a monitor as "zero dead pixel" or "pixel perfect" then the "normal" rules probably apply. Even on the "pixel perfect" monitors, I've seen manufacturers still allow for 2 dead pixels or 1 stuck pixels, compared to the "normal" 5/3 or whatever.
And also yeah, they don't list the warranty for the EDG series anywhere that I can find. Hence my annoyance that they don't list this stuff on the drop page, or AT LEAST link to warranty info off-page, although personally I think this stuff should be listed up front. Easier to turn away buyers who will otherwise end up angry and looking for returns and not have to deal with them, rather than take the heat through support and angry reviews online (which can damage manufacturer and series reputation) as a result of people not being informed before buying.
May 6, 2017
ariacraft
12
May 7, 2017
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I feel the same. If hey had great warranty coverage for pixels, then i would buy one instantly. Having up to five dead pixel would turn me off massively. Maybe we can email them for an answer.
May 7, 2017
Fryingfish
2
May 7, 2017
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Yeah... dead pixels on a monitor are a no deal for me. I will always return the monitor.
May 7, 2017
Clifak
47
May 7, 2017
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QA is terrible with most major monitor manufacturers. It doesn't help that people keep buying crap they put out either.
May 7, 2017
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