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ariacraft
12
May 9, 2017
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I got an answer
"Thank you for your interest in our product. The EDG 27 will follow the same guideline as our NX-VUE24 warranty policy.
http://www.nixeus.com/nx-vue-24-ab-warranty/
The official warranty information will be updated shortly on our live site.
Thank you"
this is their response. Use that in your decision to buy or not. I'm unsure myself.
May 9, 2017
nixeus
187
Nixeus
May 10, 2017
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Thank-you for reaching out! I apologize for not responding to the community earlier as I was caught up in other things.
There seems to be a bit of a confusion regarding Pixel Policies regarding monitors and panels from the tech community. So I will try to explain this in a way that every one hopefully can understand. NO major monitor company that I know of has a complete 0 pixel policy for both Bright (Colored/Stuck) AND Dark(Dead) Pixels for the whole warranty duration of their consumer monitors.
Here are some web links to the Pixel Policies from the Three of the Top Computer Monitor Makers in the World:
DELL = Only has a Zero Bright Pixel Policy for their Premium Line of Monitors (not for all their monitors), Dark Pixels are not considered a defect: http://www.dell.com/support/article/us/en/4/SLN130145/dell-lcd-display-pixel-guidelines?lang=EN Not sure if their gaming monitors are under the same pixel policy.

ASUS = Pixel Policy, their Zero Bright Pixel Policy only applies to some of their monitors for the first 12 months (not for all their monitors and does not include dark pixels): https://www.asus.com/ae-en/support/Warranty/13/24/0/19/SqSPAYIsfecjo9GX/

Acer = Allows up to 16 Pixels for a 2560 x 1440 https://www.acer.com/ac/en/IN/content/dead-pixel
Every monitor maker adheres to the ISO standard for allowed pixel anomalies for their warranty period. The ISO standard is what Acer is using for their Pixel Policy in the link above - it explains it clearly.

The NX-EDG27 will share the same warranty as the NX-VUE24:
Our 3 pixel anomalies policy covers the whole 3 years and includes both bright (aka stuck or colored) AND dark (aka dead)...
For example you may get a monitor with 0 pixel anomalies, but a year or two later if a group of 3 pixels or more appear we will warranty exchange your monitor. Our 3 pixel policy meets and or is better than the ISO standards and including other monitor vendors.
EDIT for Additional Information: Bright Pixel Anomalies (aka stuck or colored) can be made active again or repaired by running a video that changes Red, Blue, Green backgrounds (could be for a few minutes to a few hours) then gently massaging it with some thing soft like an eraser end of a number 2 pencil - this is similar to how we do it for warranty services. Bright pixel anomalies some time disappear by themselves through normal use or appear later (even if you never have them before) - which is why our pixel warranty policy covers the full 3 years.
May 10, 2017
Clifak
47
May 11, 2017
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Thanks for the info. I think the bigger issue though is that if people buy from a place like Amazon and find a dead pixel or bad backlight bleed, the just return the monitor. If they buy from MD they're out of luck unless the fault exceeds your listed conditions.
May 11, 2017
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