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NuForce Cube
NuForce Cube
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88 requests
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8
Dec 10, 2014
My x-vibe arrived!
It's super light! But quieter than expected.
(Pictured as received)
It's super light! But quieter than expected.
(Pictured as received)
nelson
5275
Dec 1, 2014
Before we launched the NuForce Cube drop, we made sure NuForce is committed and had set aside a fair numbers of the product for our campaign. Unfortunately, as we mentioned in the previous updates, we were informed of the manufacturing problems and shipment delays only after we placed our final order with them.
Since then, we’ve been in constant communication with the vendor on weekly basis on the shipment schedule for the product. However, it has been more than several weeks, and we have yet to be given a firm date on when we can expect the remaining orders to be filled.
We apologize for the extended delay and disappointment you have experienced so far with this product. We have done thousands of drops in the past, and have very rarely cancelled one. However, due to the unreliability of the vendor and the uncertain schedule for the rest of the shipment, we believe that this is the best course of action for this drop.
You should be seeing refund back in your original payment method within the day. In addition, we would like to offer you a free X-Vibe Vibration Speaker (https://www.massdrop.com/buy/vibration-speaker). We know this does not ultimately solve the situation, but it is an additional token of apology to the group.
If there’s any feedback or concerns, please feel free to email us at support@massdrop.com.
Since then, we’ve been in constant communication with the vendor on weekly basis on the shipment schedule for the product. However, it has been more than several weeks, and we have yet to be given a firm date on when we can expect the remaining orders to be filled.
We apologize for the extended delay and disappointment you have experienced so far with this product. We have done thousands of drops in the past, and have very rarely cancelled one. However, due to the unreliability of the vendor and the uncertain schedule for the rest of the shipment, we believe that this is the best course of action for this drop.
You should be seeing refund back in your original payment method within the day. In addition, we would like to offer you a free X-Vibe Vibration Speaker (https://www.massdrop.com/buy/vibration-speaker). We know this does not ultimately solve the situation, but it is an additional token of apology to the group.
If there’s any feedback or concerns, please feel free to email us at support@massdrop.com.
nelson
5275
Dec 1, 2014
@Ubercow,
Nothing you need to do. We will be shipping them out to everyone that are affected by the shortage issue within the next 2 days :)
Nothing you need to do. We will be shipping them out to everyone that are affected by the shortage issue within the next 2 days :)
digitalparadigm
5
Dec 2, 2014
nelsonIs it possible to not get a refund and continue to wait for fulfillment? It's irritating that it has taken so long but I still would like the product.
digitalparadigm
5
Nov 26, 2014
Any further updates on this? Given how lackluster their delivery times have been, I'm surprised massdrop is continuing to offer their products.
TrashMan
44
Nov 21, 2014
Any more word on these?
Also, anyone the lucky 20 or so that have had these delivered already?
Also, anyone the lucky 20 or so that have had these delivered already?
HassanS
3183
Operations
Nov 13, 2014
Vendor has confirmed that the first 26 orders were shipped out. We are working with them in regards to the remaining shipment, but they are still currently in manufacturing and the vendor doesn't have an updated ETA for us quite yet. We will remain in contact with them and update the group as soon as we receive confirmation that production is concluded and these are on the way.
Thanks for your patience and expect an update from us on 11/20 or sooner if something comes up.
Thanks for your patience and expect an update from us on 11/20 or sooner if something comes up.
HassanS
3183
Operations
Nov 7, 2014
We were unable to get into contact with the vendor, but will be trying consistently until we hear back.Rest assured the group will be updated as soon as we receive updated info.
We understand this delay is rather undesirable. If you prefer not to wait for the NuForce Cube and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com
Thanks for your patience and expect an update from us on 11/12 or sooner if something comes up.
We understand this delay is rather undesirable. If you prefer not to wait for the NuForce Cube and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com
Thanks for your patience and expect an update from us on 11/12 or sooner if something comes up.
HassanS
3183
Operations
Nov 6, 2014
We have reached out to the vendor via email and are awaiting a response in regards to the first batch and remaining orders. We will call them first thing tomorrow and update the group with what we find by the end of the day.
Thanks for your patience and expect an update from us on 11/6 or sooner if something comes up.
Thanks for your patience and expect an update from us on 11/6 or sooner if something comes up.
HassanS
3183
Operations
Oct 31, 2014
Hi All,
The vendor is preparing the shipment for around 20 units directly to participants of the group, we will let you know when these are on the way as soon as we receive shipment confirmation. We will remain in contact with them in regards to the remaining orders and update the group as soon as we hear back.
Thanks for your patience and expect an update from us on 11/5 or sooner if something comes up.
The vendor is preparing the shipment for around 20 units directly to participants of the group, we will let you know when these are on the way as soon as we receive shipment confirmation. We will remain in contact with them in regards to the remaining orders and update the group as soon as we hear back.
Thanks for your patience and expect an update from us on 11/5 or sooner if something comes up.
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