Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
Since then, we’ve been in constant communication with the vendor on weekly basis on the shipment schedule for the product. However, it has been more than several weeks, and we have yet to be given a firm date on when we can expect the remaining orders to be filled.
We apologize for the extended delay and disappointment you have experienced so far with this product. We have done thousands of drops in the past, and have very rarely cancelled one. However, due to the unreliability of the vendor and the uncertain schedule for the rest of the shipment, we believe that this is the best course of action for this drop.
You should be seeing refund back in your original payment method within the day. In addition, we would like to offer you a free X-Vibe Vibration Speaker (https://www.massdrop.com/buy/vibration-speaker). We know this does not ultimately solve the situation, but it is an additional token of apology to the group.
If there’s any feedback or concerns, please feel free to email us at support@massdrop.com.
Nothing you need to do. We will be shipping them out to everyone that are affected by the shortage issue within the next 2 days :)