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raspice
1
Mar 26, 2019
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I orderer the HEM 8 in the last drop in January, and got them on February 2nd. Now, not even two months later I suddenly have now low frequencies on my right earphone, probably one of the drivers is broken. I was really happy with these IEMs. Where can I ask for an replacement?
Mar 26, 2019
dae1
95
Apr 12, 2019
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raspiceOh man, I just saw this because I'm having the same issues, too. It's not the drivers (which was what I initially thought as well) but the contact point with the cable is either corroded or not connecting. The right earphone would work momentarily when I switched to a new cable then it would go low again. Just 2 hours ago, I ran up the escalator to catch the train and it went back to normal and sounded great during the train ride. When I started my walk to the office, I touched the cable and it went low again. What gives?!
Apr 12, 2019
dae1
95
Apr 17, 2019
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raspiceI contacted Massdrop the other day and we are past the 30 day warranty. I swear NuForce does not have an easy way to get a replacement or get it repaired. This sucks.
Apr 17, 2019
cles
7
Sep 2, 2019
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dae130 day warranty?? is this real or joke?
Sep 2, 2019
dae1
95
Sep 6, 2019
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clesI'd share the email, but no lie. The issue seems to be common, btw. My replacement (RMA from Optoma) has the same problem that manifested after 6 weeks of use. AVOID these IEMs.
Sep 6, 2019
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