Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
"The orders will begin shipping out next week, as our warehouse is currently backed up with previous orders. I will provide an update on by end of next Monday."
We have tracking info for everyone's order since we generated the labels for this drop and are monitoring it waiting for signs of movement. As soon as we see movement or receive confirmation from the vendor we will notify the group and upload tracking info for your individual orders. We are pushing the vendor to get moving on these and it looks like they are just inundated with more requests than usual. We will keep working on this and get the vendor to drop these off for shipment ASAP.
Thanks for your patience and expect an update from us on 12/2 or sooner if something comes up.