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I recieved my primo8 in july and noticed that the bass sounds muffled in the left ear. I thought this was normal and didnt mind it as I used this pair for classical music. I am not an expert audiophile so I had no idea what the problem was until i asked an expert. The left ear of my primo sounds muffled and crackles at low frequencies and higher volumes. I sent in a support request in August but have not heard back since.
How should I proceed? I really like these however its really disappointing that one ear works and the other doesnt.
Usually most earphones don't work in one ear after you have dropped them, stepped on them, or any kind of hitting damage. Has this been the case?
Where are you located? Did you send the support request to Massdrop or?
hello, I am located in Canada. I finally got in touch with massdrop and they directed me to the optoma support as massdrop could only give a refund. I was able to start the RMA process with optoma support located in canada.
@ rathman. No this was present when i recieved the product. It was determind that it is not a driver problem but the mesh part vibrating. I can acretain this as the muffled and crackling goes away and comes back. (with the same song and volume).