NuPrime Hi mDAC Signature – Drop Exclusive

I have just received my order - and I can confirm it doesn't work with a USB C to USB C cable on my Samsung phone. Pretty poor form in my opinion.

Just to close off the thread. I contacted their support and they asked me to list all of the cables I tried. Then they made up an excuse that none of them are OTG (I checked with manufacturers of two cables and got confirmation they supported OTG) and linked me to an amazon page for an OTG USB-C to USB-C cable for iOS devices. My strong suspicion here is that their entire team uses iOS and as is custom with Apple users, they probably didn't bother to check if it will work on android with usual USB-C cables. I might have still gotten a dud product, but they're not offering return or exchange to me at this time. (I bought another USB-C OTG cable like they one they linked, fyi, and it didn't work). I'm going to stop wasting my time and money at this point and thankfully, Drop finally offered me a refund.

Hello, I use the cable from DDHifi and as I said, I have no problems with either the Galaxy A5 or the Tab activ 2. If you have already tried 20 cables, I would ask Nuprime support what is going on. Because even the normal charging cable for smartphones works. I don't think Drop will be able to provide any further support, especially if you have ordered from the USA to abroad, it will be rather difficult. Since shipping from abroad to the US is now quite expensive, I think you're better off with Nuprime support.