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An ok starting place, but NOT what I expected for a preassembled keyboard
Overall: If you want something complete that you can just use, look elsewhere. This needs love before it will be usable out of the box. The key mappings do not even match the keycaps. Good grief.
It is heavy. It has lots of keys. It is (slightly) smaller than a full size.
-The rubber feet do NOT come preinstalled and do not quite fit the recessed spots that are on the case. At this price, with the assembled option, that's poor form.
-The board comes mapped with a different layout than the keycaps. I understand that it supports QMK, but this must be called out in the product description. Not cool.
-At the time of leaving this review, the link to QMK programming in the product description is both dead and external. DROP, if you sell things that are broken without installing extra software or flashing firmware, maybe you ought to host the instructions or send them to the customers. Relying on external sites makes you look bad when the sites are down and leaves your customers with ZERO information on how to make their brand new product usable.
-This one I knew, but the right shift key is smaller than standard. It isn't much of an issue, but took more getting used to than I thought it would have.
I have just tested it and the right control key does nothing at all. I get that the mapping can be fixed, but this seems to have a bad switch. I opened a ticket with support. =(
I asked if this could possibly be due to or fixable with firmware. Support says, yes, use the link. I say what link? They send me a link to the drop webpage for the product. That is where the (still) broken link on https://mechkeys.ca/ which has been down since I got the product last week. I have asked for a return label. I hope they can at the very least send me one as I do not own a printer.
Update: They will not send me a label. I have asked to have the case escalated. I do not recall owning a printer being a requirement for returning a defective product. There is a well understood, supported, and standard way to do this. Include the return label in the original box. I hope escalating via support can work this out.
Update: Drop support tells me that they understand it might be inconvenient for me, but it is impossible for them to send me a label. I find it hard to believe that they do not have the technology and capability to send me a label. They suggest that I get my friends and family to help get me a label. They too would have to print it and mail it to me. I figured that "support" might be able to "support" me here and help out. Nope. They suggested I use a public library, but due to details that are none of their business, that isn't a safe option at this time.
I encourage you to think about any order you might place. IF you end up having to deal with "support", you will get anything but support. This has been the case for me at least.
Update: The link that is supposed to help users configure this is still broken weeks later.
Update: I have returned the product, and for some reason, drop refunded all but 30 cents of the price I paid. Support is going strong getting absolutely every single possible thing wrong. It is starting to become impressive.
Update: Turns out that a portion of my refund for the faulty product was withheld because of VIP points. This strikes me as extremely odd since *some* of those points were given to me as part of an agreement reached after DROP had me ship back another faulty product for replacement, TOLD me they had the replacement in stock, then when I shipped it back, they said they didn't. In a really really poor attempt to make sense of that transaction, they gave me some points. Looks like if they feel like causing you an issue, they can withhold refunds due to these points. Be careful if you have or use VIP points. You will soon find out it is a way to make sure they can scam you later.
Would not recommend to a friend.
Thanks for posting this. Helped me decide not to buy it.
Thanks for posting this. I was going to buy this for a friend who's looking for a plug-and-play mechanical keyboard. You helped me dodge a bullet.
God awful experience.
I don't understand it, DROP can not print a RMA label for support. Please, why am I then still visiting this site.
I think I'll stop.
If they can’t offer a label why not ups drop off? They email you a barcode, take item to a ups store they scan your phone and pack/ship the return for you. I mean maybe that’s just an Amazon thing.
While I cannot think of any good reason, I do get the idea that they ship so many wrong, damaged, broken, or otherwise bad products that they need to make it as hard as possible to return them in order to stay afloat. While I can't know that for sure, the lack of any reasonable explanation leaves me assuming that is the case.
It isn't that simple. They both CAN, and they also say they can't. This means that it is both lazy and a lie.