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Showing 1 of 21 conversations about:
morndewey
17
May 24, 2020
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I bought these direct from manufacturer when last dropped, mmcx. The plugs do not fit snugly on my iem connections. Moving the cables cause drop outs. Contacted them and they were pretty defensive. Said I’d have to pay for return shipping overseas, which costs about what I paid for them, so here they sit, unused.
MidnighTempest
167
May 24, 2020
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morndeweyTry expanding the Lock Ring on the mmcx connector a little bit by bit, see if that helps
https://www.youtube.com/watch?v=4Fwi2C0Hgz8
(Edited)
OEAudio
11
May 25, 2020
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morndeweyHi, In our emails we told you that you should send the cable to a 3rd party tester who will test whether are there any problems in the MMCX connector. If there are any problems detected, we guranteed that we will cover all the shipment fees and will also refund you 3 times the purchase price of the cable. However, you didn't reply to this email.
morndewey
17
May 25, 2020
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OEAudioYou’re right. That is what you said. I did not want to deal with the hassle.
ChumbWumba
271
Dec 11, 2021
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morndeweyThat absolutely sounds like a hassle to me as well over a single cable..it’s really pretty frustrating to suggest a consumer jump thru those types of hoops to basically prove that they’re not being dishonest and that they assessed the situation correctly regarding the cable connections shorting etc. It honestly feels a bit alarming that they’re being so defensive. Also, how do we know this alleged ‘third party’ tester is not being incentivized in anyway to discourage or deny replacement under warranty.
In my own personal opinion, it just comes across as quite unnecessary and excessive to offer a 3x money-back guarantee should the cable be found to have failed. It just feels too extra and over-the-top. How about just paying for return shipping (or even taking the consumer at their word over such a product) and a new unit to be sent as replacement upon return shipping acknowledgment via receipt.
it promotes distrust between consumers and the company. You’d promote your own reputation much better and have happier customers if you went with a less proprietary approach and stopped trying to reinvent the wheel regarding return policy. Just my $.02
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