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Panasonic 360 Cordless Iron and Foldaway Mat

Panasonic 360 Cordless Iron and Foldaway Mat

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Product Description
Great for retreats and travel, this bundle includes the Panasonic 360 Cordless Iron and the Omnigrid Foldaway Cutting & Pressing Mat, offering optimal convenience and portability while you’re on the go Read More

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DonnaB
0
Jul 22, 2017
I was told that this would finally ship in July. I haven't had any communication since May. Am I still in this drop?
Dpgranny
10
Jun 11, 2017
It finally arrived. Only 3 months late
SandyLucas
771
May 24, 2017
Hi All,
We still have not received an updated ship date from the vendor. You should have received two emails, one on 5/3 and one on 5/12 offering you the option to cancel out of this order if you don't want to wait. If you missed these emails, please check your spam or junk folders. You may also reach out to Customer Support directly to resolve this.
We apologize for this delay and to date are still waiting to hear back from the vendor on when the manufacturer will be able to ship the units.
Lhackett
0
Jun 7, 2017
SandyLucasThe last email I received stated we'd be given a status update 6/6 if not sooner. Did I miss an email? I'm guessing not, as I'd assume Massdrop fell short of delivering a timely communication to it's customer, as promised. At this point we should be being provided priority customer service for the time we've been waiting for our paid orders.
Also, continually offering to "cancel our order" is not helpful. We obviously want the product we've already purchased. What we need from you is communciations as promised and a higher level of customer service. I joined Massdrop in 2015 and I have told SO MANY people about it. It's obvious you're growing rapidly, kudos. Unfortunately, your customer service has fallen flat here, and I will not be a customer after this drop is finally completed.
msjogreene
0
May 24, 2017
Please send us an update!! I hav en't received mine.
Lhackett
0
May 23, 2017
Can we have an update please? As of two weeks ago you were waiting to hear back from the manufacturer. Has there been no contact from them in two weeks?
msjogreene
0
May 24, 2017
LhackettHave you received your order. I have not,
Lhackett
0
May 24, 2017
TLPT
0
May 23, 2017
This is my first time using Massdrop. Wow, am I disappointed....
Quilter1
0
May 23, 2017
How many people are still waiiting for their irons?
Quilter1
0
May 23, 2017
Any update on the panasonic 360 cordless iron.? I guess I wouldn't be so upset about this except you accepted payment Mar 23rd., 2 months ago. I think you could at least correspond with the people waiting for this item.
Malibu1125
11
May 23, 2017
The 23rd of May is two months since placing this order. Is there an update? I am not considering other orders until this is resolved.
Dihull
1
May 22, 2017
I was just wondering if it is only certain colors of the irons that are causing problems. Maybe we could chose a different color if that helps....
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