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Then God forbids you buy the wrong item, you get an affidavit of policies and rules of why they can not do anything for you because you - as a long time community member - was misinformed by lacking information and blinded by the tight drop menu when you made the order.
That was not the Massdrop that I was frequenting years ago! Massdrop of today's -- If you can not get the details right, don't sell watches - period.