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Windhorser
3
Jan 21, 2015
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Pelikan offers a lifetime warranty in the US for pens purchased from an authorized dealer. Will that warranty be available to these?
Jan 21, 2015
learningsquare
13
Jan 21, 2015
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Chartpak handles the Pelikan warranty process for pens purchased in the U.S. and, as far as I know, it's only for three years. I've never had the misfortune of needing to act on my warranty, although I've only heard good things about them (as long as you keep the receipt confirming first-hand purchase in the U.S.). Things like this do happen: http://fpgeeks.com/2012/04/excellent-customer-service-from-chartpak-north-american-distributor-for-pelikan/
Jan 21, 2015
JonasHeineman
5960
Jan 21, 2015
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Hi @Windhorser,
Chartpak will honor Pelikan warranties for any purchases made on Massdrop.
Thanks to @learningsquare for the response and link. We've had the same kind of positive interactions with Chartpak, they seem to provide excellent service and repair to customers.
Jan 21, 2015
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