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Showing 1 of 119 conversations about:
JasonR
1
Jan 5, 2015
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Hi Jonas, I have been trying to get a reply from support about being shipped the incorrect nib. Would someone be able to reply soon?
Jan 5, 2015
JonasHeineman
5987
Jan 6, 2015
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JasonRHi @JasonR -- Sorry for the delay, thanks for bringing this to my attention.
You should have received an email with instructions so the vendor can swap nibs at no charge.
The person handling this was not available today, I can follow up tomorrow.
Jan 6, 2015
JonasHeineman
5987
Jan 6, 2015
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JasonRHi @JasonR,
Customer Support will send you that info within the next 24 hours, thanks for your patience.
Jan 6, 2015
JasonR
1
Jan 7, 2015
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JonasHeinemanThank you very much appreciate you getting on to this for me! I was starting to worry, but happy you guys came through.
Jan 7, 2015
JonasHeineman
5987
Jan 7, 2015
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JasonRYou are most welcome, happy to help whenever I can. In this case, Chartpak made it easy.
Jan 7, 2015
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