Hey Guys,
We were going through tracking info for members of this drop and it looks like a subset of orders weren't shipped as initially anticipated. Open closer inspection of the batch that was sent by the vendor, we found that the full order wasn't shipped to our warehouse. We reached out to them immediately upon finding out and are were told that the remaining order will be shipped out and en route to our warehouse by the end of next week. We will remain in contact with the vendor and provide updates as new information is made available.
In the meantime we understand this delay is rather undesirable. If you prefer not to wait for the pens and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com.
Thanks for your patience and expect an update from us on 9/5 or sooner if something comes up.
We were going through tracking info for members of this drop and it looks like a subset of orders weren't shipped as initially anticipated. Open closer inspection of the batch that was sent by the vendor, we found that the full order wasn't shipped to our warehouse. We reached out to them immediately upon finding out and are were told that the remaining order will be shipped out and en route to our warehouse by the end of next week. We will remain in contact with the vendor and provide updates as new information is made available.
In the meantime we understand this delay is rather undesirable. If you prefer not to wait for the pens and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com.
Thanks for your patience and expect an update from us on 9/5 or sooner if something comes up.