Drop + OLKB Planck Mechanical Keyboard Kit V7 Discussions | Drop

Jul 10, 2017

YanboWuDo we have a rough estimate? Weeks? Months? A little specificity would help in the decision making process. Also, and I say this completely unsarcastically, but you need a better legal team if this post from 13 weeks ago is true.
EDIT: 13 weeks ago, not 15 weeks. The point stands.

Jul 10, 2017

clicky_clacky

131

Jul 10, 2017

DrewabloYep, this right here is why I'm pissed. They even had a community member call them out on this EXACT issue, and they were SO confident that we shouldn't be worried. Here we are 15 weeks later.

Jul 10, 2017

clicky_clacky

131

Jul 10, 2017

Isn't that the estimate for the Planck Keycap Drop?
Edit: The 10/31 estimate is for the Planck Keycap Drop. I just got my opt-in email about it.

Jul 10, 2017

itsaferbie

Jul 10, 2017

clicky_clackyI stand corrected, you are right.
Edit: I'm just flustered with all these delays happening involving the planck, its kinda hard to swallow at points.

Jul 10, 2017

Jul 11, 2017

Thanks! I didn't get the email for some reason, despite getting other emails from Massdrop today. October 31, gtfo.

Jul 11, 2017

itsaferbie

Jul 11, 2017

DrewabloPlease see above, that was for the Planck Keyset drop, which got pushed back to that date.
Hopefully the actual Planck will be good to go by August.

Jul 11, 2017

tahoerider

286

Keyboard Club Member

Jul 11, 2017

YanboWu @kunalkumar @YanboWu This is absolute BS. Your legal team already looked into this issue. YanboWu even commented on this drop about it. Your telling me we have to wait another 2 weeks just to hear about another pointless "Update" with no concreate information about shipment. No thankyou. Massdrop needs to start providing compensation for poor customer service. Not only that you havent even sent a email update about this yet. What a joke.... I wont be staying with this drop. Its too bad too, because this was such a nice board....

Jul 11, 2017

Jul 11, 2017

tahoeriderHere's the kicker, you don't need Massdrop. I priced everything out, and even with shipping, I'm looking at $175. Sure, that doesn't include the sleeve, but so what. All that means is I'm saving ~$30, but is this level of frustration worth what amounts to a low-key Friday night out? Not really. Literally the only reason to stay in this drop is for the green or gunmetal cases.
And as an addendum, looks like OLKB is shipping their brand new rev 4.1 PCB boards starting July 18, so their shit must already be approved by the FCC. Weird, because you'd think all those boards would have the same certifications. Am I wrong on that @YanboWu @kunalkumar ?

Jul 11, 2017

3KidNerd

175

Jul 11, 2017

YanboWuThanks for the update @YanboWu. I get that you'll hear back from the lab in two weeks, so you don't know exactly. Is there a "best case" and "worst case" date? I'll likely just stick with the drop, but a date range may help some.
Thanks, 3kn

Jul 11, 2017

ALEC_B

Jul 11, 2017

YanboWuI'm more than positive that the majority of the people who bought the Planck are in the U.S. It's unfair that we are forced to wait. And the part that makes me upset is that there are no repercussions for massdrop.

Jul 11, 2017

bengineer

128

Jul 11, 2017

turnturn1225Yeah, that sounds completely fair to me. This is seriously ridiculous. These are issues that were said to have already been worked out. And here we are, past due, with no real end date in sight. Class act. I've cancelled my other active drop and will not be participating in any more. Just give us our kits.
edit : are these emails going out to everyone else?? Still haven't received an email update for this drop yet. Worst communication of any drop I've been in. Glad it's my last.

Jul 11, 2017

Victuals

103

Jul 11, 2017

YanboWuAh, the vaguely-explained delays, this is what people at /r/mk have been telling me about...
By the way, the e-mail we will get is an **opt-in** e-mail. You have to reply opting in to stay in the drop. That is, **you will be opted out** if the e-mail go into your spam folder by any chance and you don't reply.
Better yet, I've seen on Reddit that someone wanted to opt in but was opted out due to some mistakes on Massdrop's end, and Massdrop refused to let that person back in the drop. Link: https://www.reddit.com/r/MechanicalKeyboards/comments/6m65gb/
This will be the last drop I'm joining on Massdrop (I'm not opting out; I don't want my time of anticipation to just go to waste). Geekhack sounds better; I might need to wait more, but hey I would be getting my things on time, and there is a wider variety of kits/caps too!

Jul 11, 2017

Olibatts

Jul 11, 2017

YanboWuCan we please at least get an estimate on how long it could be (Weeks? Months?) we've all waited a long time with radio silence from Massdrop just to be told 2 weeks before another delay notification, that makes it sound like we are talking about a lot longer than a few more days!

Jul 11, 2017

Jul 11, 2017

VictualsSeriously. This is my thoughts exactly. I joined the carbon keycap before this all happened and am now not expecting to get that before the 2020 election.
EDIT: For clarity.

Jul 11, 2017

Jul 11, 2017

YanboWuXDA Canvas: Delay Plank kit: Delay XDA Canvas for Plank: Delay Dammit i need more painkillers...

Jul 11, 2017

Jul 11, 2017

YanboWuThis isn't your first rodeo, Massdrop. The portrayed "babe in the woods" mentality is quite disingenuous. Perhaps you can claim stupidity, but certainly not ignorance.

Jul 11, 2017

BerserkZz

Jul 11, 2017

bsastorThe drop for usb cables are also delayed, even worse, I didn't receive a single update ever since the drop ended. Almost all the drops I entered are delayed. Godspeed, dash&dancer, plum( delayed but rather acceptable), planck, canvas, cables.

Jul 11, 2017

Jul 11, 2017

BerserkZzwhat's happening to the world? *pops handful of advil

Jul 11, 2017

Jul 11, 2017

BerserkZzMassdrop customer service at its finest! In the world of amazon cs, I am somewhat surprised that they can get away with such incompetence. Just to say that their cs is wanting would be giving them too much credit.

Jul 11, 2017

BerserkZz

Jul 11, 2017

bsastorOkay, I understand that this is a group buy and maybe the reason for delay is for the purpose of improving product like canvas. I understand and appreciate that. But MD or any GB organizers should always keep their customers updated for better understanding and better experience.

Jul 11, 2017

Jul 11, 2017

BerserkZzI will be glad if I even receive what I ordered. Another drop I was in got delivered on time. However, they sent me (and several other customers) something completely different than what was ordered. That was nearly two months ago, and I am still waiting on a resolution. Other Kizer drops have happened in the meantime with similar issues. Apparently this is not uncommon. Massdrop customer service at its finest! :) https://www.massdrop.com/buy/kizer-ki4469a1-shoal/talk

Jul 11, 2017

Jul 11, 2017

Drewablo"this level of frustration" - that's the problem there, is it not?
Firstly, you could've gotten your calculator out and realised that buying directly from OLKB is only $30 more than buying it off of Massdrop when the drop happened rather than doing it now that shit's hit the proverbial fan; trying to prove your point when things go wrong rather than assessing and damage controlling right from the start in order to prevent these situations is moot point. Assuming a "low-key Friday night out" is some sort of allegory for an irrelevant amount of money (?) why would you ever join this rather than buying direct? If you want the gunmetal/green case then is the wait not worth it any more?
Secondly, are you typing these replies from your phone because you don't have a working keyboard? Or are you using the windows on-screen keyboard? Do you physically and/or mentally suffer from the fact your 40% keyboard kit is delayed by x amount of time? I'm part of the drop too and even though I tend to be exceedingly relaxed and patient I really don't know why people are rupturing an aneurysm over this. I get wanting a determined time-frame, I get that it's Massdrop's JOB to deliver whatever you buy within the ETA they provide as you commit and buy accordingly but do you really have to get super worked up and frustrated?
and @washcoll - classic case of confirmation bias right there; do you think the hundreds or thousands of people who have hundreds or thousands of drops they've participated in on MD go around posting "man massdrop is AMAZING they've always done right by me everything's a-OKAY boys, NICE!" on every single drop discussion after they get their stuff? No. What does happen, and makes perfect sense, is the ONE out of 500 or 1000 or 10000 makes a thread on Reddit about how their shit is fucked up in one way or another or comes over here insulting MD saying they'll never do business with them again.
If you have a problem personally resolve it. Figure it out. Your experience is not representative of their entire business nor does it equate to that of every other customer. How can you not understand your premise is inherently flawed?

Jul 11, 2017

Jul 11, 2017

VigrithWell @Vigrith, it really seems like you've got a habit of defending Massdrop when members of various communities are critical of the company. After looking at your comment history, it really seems like either a) your a Massdrop employee and/or sock-puppet that rushes to the defense of the company when everyone else thinks the company has fucked up, or b) a fanboy. Either way, your opinion is moot to me.
Secondly, "assessing and damage controlling right from the start in order to prevent these situations is moot point" doesn't make any sense since my part as the buyer is to give Massdrop money and then their part is to provide the goods and services as promised. Am I at fault for trying to save money and hold a company to their promises? No. I guess that analogy doesn't work for you. Whatever. Use your imagination. Massdrop does OK when dealing with group buys of already existing products but really seems to fail the mechanical keyboard community on a too regular basis. To-a-T.
EDIT: @Vigrith claims they are a member of the drop.

Jul 11, 2017

Jul 11, 2017

DrewabloWhat are you doing going through my comment history if you can't even read/understand my actual reply to you? "I'm part of the drop too and even though(...)"
I'd address the remainder of your comment but considering you are unable to discern what's blatantly written down why would I take your grasping at straws seriously enough to respond?

Jul 11, 2017

Jul 11, 2017

VigrithBecause it seems like you're a shill and I do not abide that shit. In fairness, I did miss that, original post amended to reflect you claiming to be part of the drop.
Still, sounds like shill speak to me.

Jul 11, 2017

tahoerider

286

Keyboard Club Member

Jul 11, 2017

DrewabloI have to agree with Drewablo here. However i actually enjoy reading comments from Vigrith. He puts whiney customers into place. The majority of Vigrith trolling is just bitch slapping people so i dont mind it. Its amusing and sometimes valid. Im a fan

Jul 11, 2017

Jul 11, 2017

Drewablo"claim"

"Shill" is another one of those words that are "low key" popping up in people's vocabulary on the internet all of a sudden, do you fully understand what it means? You don't have to abide by anything, this is an internet forum where people respond to things they want to discuss, be it something they agree or disagree with.
I happen to not like it when people are too quick to judge a company's shortcomings without being fully aware of the situation, be it Massdrop or any other, the experiences of one do not represent those of everybody else as stated and people like @washcoll potentially discourage others from participating in drops because of passing off their experience/opinion(s) as de facto. Can that not be considered "shill speak"?
To be perfectly clear, I don't think Massdrop being late/sloppy is entirely acceptable - if they give customers an ETA and they join based off of that (or at least in part) then they should be held accountable; what I do think is that extenuating circumstances exist and that there are things and happenings companies cannot predict to the best of their ability some times.

Jul 11, 2017

Jul 11, 2017

DrewabloHey thanks for the thumbsup. I'm just sad about all these delays in 75% of my current drops. Shit happens right? not like my life depends on these KB and keycaps. Here, take some of these and chill aight? *Hands over some advil

Jul 11, 2017

Jul 11, 2017

VigrithPeople like me tell it like it is :)
"...the experiences of ONE do not represent those of everybody else..." Hahaha. Thanks for the laugh.
A large portion of the customers in the drop I mentioned did not receive what they ordered. If you were to read through the comments, then you would see that this was not a one-off occurrence. Some customers have stated this as being commonplace in their experience with other drops as well. It has been 2 months since the drop shipped (3 months total), and many of us are still awaiting resolution. I am patient, so I have not given up hope yet. But, this is entirely unacceptable and demonstrates a lack of customer service.
Also, delays are certainly not uncommon here at Massdrop. In fact, many customers have experienced delays with the majority of their drops. @bsastor and I are merely two examples. This is not news, and has become a bit of a joke. It has been quite common to hear about and experience firsthand. But, how often have you heard of Massdrop actually taking responsibility and offering some form of recompense? Don't answer; it is obvious.
I have no qualms in voicing my experience. If other customers choose to participate or not participate on a drop based upon what I have said, well that is their prerogative. If they choose to ignore it, that is just fine too. But, I will not be censored by the likes of @Vigrith. You don't happen to like it... good! :)
You state that Massdrop should be held accountable when they fail to meet an ETA IF customers joined based upon the ETA. That is simpleminded and ridiculous thinking. Massdrop should be held accountable regardless of the rationale behind a customer joining a drop. Then you go on to insinuate that Massdrop couldn't have predicted that this would happen. Well, wrong again... It was stated several times that this particular situation could have been prevented, but due to a lack of competence it wasn't. What makes matters worse is that they fail to admit it, and act as if this was all just a big surprise. Where is the integrity there? All of this just adds up to what you can expect with Massdrop customer service. Just be sure to set your expectations appropriately prior to joining a drop. We aren't dealing with amazon after all.
Finally, it is clear that @Drewablo is correct - you are either a Massdrop employee or a fanboy. In either case, your opinion should be taken with a grain of salt. Thank you and have a good night. :)

Jul 11, 2017

EpicFlyman

179

Jul 11, 2017

YanboWuThis is just straight up negligence at this point. If domestic standards have been passed, and the kits are indeed sitting in Warehouse ready to ship there is no excuse for domestic orders not to be heading out the door.
Massdrop is absolutely destroying their own reputation with all these delayed drops. Your major selling point is unique items, and buyers acknowledge a large wait time. Having to wait BEYOND the already large wait completely kills the incentive to buy through MD. This is unacceptable. Testing should have been filed for and completed before the drop was opened.
This is not Kickstarter or IndieGogo. I paid for a product and I expect to get that product.

Jul 11, 2017

Jul 11, 2017

washcollMan, what a bunch of manchilds.. I'm also a part of the drop, and would also prefer to have my set sooner than later, but you guys are beyond ridiculous..
"You state that Massdrop should be held accountable when they fail to meet an ETA IF customers joined based upon the ETA. That is simpleminded and ridiculous thinking. Massdrop should be held accountable regardless of the rationale behind a customer joining a drop. "
Let's check the dictionary, what is the meaning of estimated? I'm quite sure it conveys the meaning that the date of delivery is unknown. So there really isn't even a delay, since no one ever said when the boards would even be shipped. The only thing you have been promised is that the boards will arrive as soon a possible. And MD did(just stating facts) explain when and why they should be able to ship the drops every time the estimate was changed. I have a hard time seeing what more you could expect from a group buy that inherently is of very limited qualities.. It also seems very possible that MD were told different things by the FCC when they first asked and when it finally came to testing..
All the promised dates and expectations you all seem to have perceived are created by your own minds and that is where your complaints should stay.
(drops that never get fulfilled are obviously a different story, fully worth of angry criticism)

Jul 11, 2017

bjoyce1

Jul 11, 2017

YanboWuExcuse me while I put my lipstick on ... I like to look pretty before I get shafted! Useless bunch of incompetent, incommunicative buffoons. Am cancelling and getting my money back! Up yours massdrop!!

Jul 11, 2017

superhero

Jul 11, 2017

YanboWuI live outside the US, just wondering why the US ppl can't get the drop before I do? The restrictions seems to only be on the international distribution.
...also, I'm more then fine with the delay, I was even counting on it :D Love reading the comments where ppl freak out about a delay on an estimated time :)

Jul 11, 2017

EpicFlyman

179

Jul 11, 2017

NisseYou have to keep in mind that enthusiasts are generally the most impatient consumers. That's part of why Amazon does such ridiculous business amongst the computer enthusiast crowd. In a world of 2-day shipping, months of waiting as a standard plus multiple extra delays are like slapping buyers upside the head.
Now I will grant that a lot of the posts have gotten a bit ridiculous and are pretty much people just bitching for the sake of bitching, but MD has handled this drop exceedingly poorly. Personally, I'm not canceling because it's not worth the hassle (and I really want my gunmetal case), and because I know with a drop this big it will get sorted eventually, but every time a drop is delayed my interest in buying through MD again goes down significantly. Their business practices are pretty crap, frankly. Regardless of whether or not the FCC changed requirements, as I said in my post, testing should have been handled and done *before* the drop was opened to buyers. That's how every other company does it, and for good reason. What we see now is the result of terrible planning.

Jul 11, 2017

Jul 11, 2017

EpicFlyman"but MD has handled this drop exceedingly poorly." Is there anything that you can prove that they could have done better? There are lots of assumptions flying around which weren't actually possible. Like this one: "Regardless of whether or not the FCC changed requirements, as I said in my post, testing should have been handled and done *before* the drop was opened to buyers. " This is impossible, since FCC requires testing to be done using the final products, i.e. not A plank board, but THE plank boards that will be shipped in this drop. So for MD to live up to your expectations, they would have needed to have known the amount of boards needed about 4months before opening the ordering process.. which would be quite a gamble and the amount of boards would have been limited..

Jul 11, 2017

EpicFlyman

179

Jul 11, 2017

NisseThey are indeed handling the drop poorly, look at the outrage in the comments. Lack of sufficient communication (and seemingly arbitrary delays between posting updates) is handling the drop poorly. Not having testing sorted out in advance is handling the drop poorly.
" This is impossible, since FCC requires testing to be done using the final products, i.e. not A plank board, but THE plank boards that will be shipped in this drop. So for MD to live up to your expectations, they would have needed to have known the amount of boards needed about 4 months before opening the ordering process. "
That's...not how that works. Companies submitting new products do a final test run to iron out kinks (as we saw with the QC issues that we were notified of weeks ago). Once all problems are fixed, a final product is submitted for testing. This does not mean that MD had to do a full run prior to testing, merely that all following output would have to meet those standards. The fact that they didn't do this means that they skipped steps in the production cycle, which is indicative of poor planning. They don't need to know how many are going to be ordered. Especially since this is the second drop for the Planck (and likely not the last based on popularity) they definitely should have had testing done before the drop was opened. At the very least, they should have been prepared for all necessary certifications as soon as a production run was confirmed.

Jul 11, 2017

Jul 11, 2017

EpicFlyman"That's...not how that works." Are you sure? Whatever MD are told by the FCC seems to conflict with your assumptions.
"3) With compliance testing like these - the testing lab requires a final version of the product. That means samples and prototypes will not work. Due to the initial delays we communicated about the plate issue and the small delay on PCBs due to component problems - we weren't able to get a finalized Planck until the second week of June."
I'm quite sure that having full EVT/DVT/PVT cycles + external testing of group bought CUSTOM products, before asking how many people will join the group buy, is quite an unreasonable expectation.

Jul 11, 2017

Vote

R-Seabrook

Jul 11, 2017

YanboWuNice work there by your legal team - despite being warned about this very issue from the start by the community. Once again, I'm incredibly disappointed by Massdrop.

Jul 11, 2017

Evadr

Jul 11, 2017

YanboWuCan you show us some pictures of the top plate? I want to ensure that there are no problems like there were with the last drop. If we opt-in, I assume that we can still return the kit if there are issues once we receive it.

Jul 11, 2017

A community member

Jul 11, 2017

VictualsTo be fair, nobody refused to let me back. I just didn't get any response from Customer Service yet.

Jul 11, 2017

Vote

Jul 11, 2017

DrewabloSo things got a little heated last night. My bad @Vigrith. Didn't mean to get personal or insult you, just caught up in the moment. Same for the Massdrop team. No need for any more vitriol on the internet. All that to say that I stand by my original point and question. My point being that yes, these are estimates, but the time-frame contributes to my decision to join the drop or not. I've definitely avoided drops because the wait just wasn't worth it to me. Then it gets me questioning "If they can't hit their time-frames, what else are they not doing? Protecting my payment information? What about my personal information?" It comes down to a trust issue, and the lack of communication, in addition to community members specifically warning about this situation 3 months ago, makes trust level plummet. My question, do you have anything more specific than "we'll let you know in 2 weeks"?

Jul 11, 2017

Ancientorbweaver

Jul 11, 2017

YanboWuIs there a double opt-in option? Where I could buy a cancelled order. I don't mind waiting and I know this will be a great product👍👍

Jul 11, 2017

Jul 11, 2017

washcollWho's "people"?
I feel like I shouldn't even bother replying, people seem to be having trouble with reading comprehension and/or accepting that people can disagree with you without necessarily having to be fan boys and/or a Massdrop employee but alas, I figure branding someone a troll is easier than having an actual argument.
If you honestly think "(...)I don't think Massdrop being late/sloppy is entirely acceptable - if they give customers an ETA and they join based off of that (or at least in part) then they should be held accountable(...)" is the same as saying they should only be accountable if the the customer joins based on ETA then I'm not really sure what to say - what did you say about simplemindedness?
I guess we can just wait for Massdrop's inevitable downfall because you and Bsastor are just one of several thousands with massive problems, whether or not they go out of business will pretty much settle the argument correct since apparently disagreeing is not allowed and whoever is "right" is right and whoever is "wrong" is trolling yea? That's the thing with anecdotal evidence, everyone's got an opinion but when it comes to discussing it with someone who does not share the same experiences people get touchy.
@Drewablo I'm the last person you have to apologise to - I like arguing with people on the internet as is obvious, stand by what you say unless you regret it for some reason, I'm not offended. If anything I was slightly disappointed that people just assume I'm trolling just because I don't go around bitching about delays and participate in the mob-mentality where people shit on Massdrop for having issues they have no clue about just because they feel entitled to it.
Playing devil's advocate and being a fanboy/employee/affiliated with Massdrop are absolutely not the same but people seem to have a hard time differentiating the two. It's much easier to just "take what I say with a grain of salt" than it is admitting you are not categorically right.

Jul 11, 2017

baersc

Jul 11, 2017

NisseHere I am, a naive first time customer, having thought that the idea behind MassDrop was that we get a Mass of people together to place a custom group order to a manufacturer to obtain a Drop in the price. Little did I know that this was some sort of Kickstarter like system, where we're waiting for an untested product to be developed, and nowhere on the drop page was that indicated. I understand that this Planck is Massdrop produced, but it's not truly a new product and it is proven to be popular so I'm honestly clueless why the development and testing/certification couldn't have been done before the drop even opened. That would have solved all of these communication issues, even if it did push the opening of the drop back a few months.
Anyway, I got permission from my fiance to place an order on my birthday, and we expected it to arrive around our wedding (you know, after the production and shipping estimates had been met, never thought this thing was going to have to be rebuilt because it wasn't a developed product or tested/certified), so it was supposed to be a gift for both of those occasions. It's looking like my now wife and I will be waiting for this to arrive closer to my next birthday than the last. Nice.
I'm not going to blame anyone other than myself for my ignorance as to how this company operates, but I doubt I'll be back for a second serving.

Jul 11, 2017

bigguybbq

Jul 11, 2017

YanboWuI've heard mention of an "opt-in" email.... is this going to be the case here? Must respond to an opt-in email? Or will it be assumed that anyone already on this drop will want to continue to stay included on this drop unless they say otherwise?

Jul 11, 2017

Vote

Victuals

103

Jul 11, 2017

bigguybbqYou will have to follow the instructions on the e-mail to opt-in. No response means opting out.

Jul 11, 2017

Vote

bigguybbq

Jul 11, 2017

VictualsI get that. And I just re-read YanboWu's email, and I see where an opt-in is going to be sent AFTER they have concrete dates from the test lab. All I remember seeing beforehand is the statement " If you would prefer to cancel your order, please contact Community Support...". Whatever. Reading comprehension C- for me today.

Jul 11, 2017

SillySpinner

162

Jul 11, 2017

YanboWuIt seems like you are saying that you have already done a complete production run on the PCB's. Generally you would do a small production run to submit for compliance testing before doing a full scale production run. What happens if the keyboard fails compliance? How far along in your compliance testing are you, i.e. is the product passing the tests in a laboratory?

Jul 11, 2017

bengineer

128

Jul 12, 2017

SillySpinnerGood point. That does seem rather fishy the more I think about it. Surely they wouldn't make all of the boards only for them to fail some compliance type testing? Has this happened on any other drops?

Jul 12, 2017

Jul 12, 2017

baerscI understand your frustrasion, my drop is a gift from my wife too, but I did tell her that it might be late. (This of course requires previous experience)
MD mainly does drops the way you thought, but the custom hardware ones are very different. Since they by definition have to start production after getting orders, I guess you could say it resembles a kick starter in a way, as an effect of how the FCC and similar enteties operate.
As a hardware engineer at a big company I know that in the world of consumer products, these things are generally sorted out a few months before production starts, and after that no changes can be made, unless you want to redo the testing, or try to convince the FCC etc. by submitting complementary testing(provided your company has developed that amount of trust). And no changes means NO changes, you have to have the same source for all components on the PCB, and obviously no change to the PCB layout etc.
In the case of the Planck, even if there have been previous drops, the boards are revised, and the aluminum case is different. I would expect that even the small change in plate production was thought of a too big change not to test using the first plates.
I think it's a shame, since I wouldn't expect a custom keyboard to meet FCC standards any more than a DIY PCB etched by hand, or a keyboard built with cables instead of a PCB. I also wouldn't be surprised if the FCC told MD that it wouldn't be a problem, but changed their opinion at some point.
I have a hard time to think that the boards won't pass since Jack's boards should have passed themselves.. but in the worst case scenario they might have to add some shielding component or something, and then we would be looking at a second pass of testing untill everything passes.
With all this in mind, even if it's frustrating, means that thinking that MD handles this poorly by not making the testing in advance pretty much equates to: "It's a poor business practice to try to sell custom keyboards to alot of people" And then we wouldn't have any plancks.

Jul 12, 2017

Jul 12, 2017

NisseAgreed. So whatever happens, this should not affect MD's reputation in general since this is a very specific kind of product that involves various testing and the FCC. My other drops in the EDC and audio categories were fine. Our only logical action would be to opt in and wait. Some of us like to whine a bit but that's fine since this is a public forum.

Jul 12, 2017

baersc

Jul 12, 2017

Nisse" Since they by definition have to start production after getting orders " This quote from your post above here is what I don't understand. I follow that they have to start production after getting orders because they only buy what there is demand for, but why does that imply that prototyping and certification couldn't be done before taking orders?
If all the kinks had been worked out before orders were collected, we'd probably be sitting here with an estimated delivery similar to the current time-frame (whatever it is). But our orders would have been placed much closer to the true delivery date, resulting in happier customers and less work for the support team.

Jul 12, 2017