Showing 1 of 1742 conversations about:
joeybetz
1
Jul 23, 2016
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Looks like I'm one of the unlucky ones too. My plate was really tight and it appears to have caused many of the Cherry MX Blues to get stuck depressed. This was my first keyboard kit so I assumed this was normal and went ahead and soldered the whole thing before I found out. I really like the keyboard, just wish it worked. Has anyone had any luck getting a replacement or a refund?
Jul 23, 2016
cale_b
6
Jul 24, 2016
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I contacted support a few days ago, they told me to just sit tight for now.
Jul 24, 2016
N3RDLY
123
Jul 24, 2016
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wow they got back to you? they didnt even reply to me. Time to do a charge back on this until it gets resolved it seems.
Jul 24, 2016
cale_b
6
Jul 24, 2016
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Its the weekend so I'm sure that's why. They said they have contacted manufacturer and would contact when they figure out what to do
Jul 24, 2016
N3RDLY
123
Jul 25, 2016
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Jack admitted to no QC this time. I for one would rather have a refund now than wait around.
Jul 25, 2016
demollator
85
Jul 25, 2016
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C'mon, Jack is a nice guy, a one man show. He spends all his time for the plancks and probably won't make a living from this work. I will get a file and manage this myself. If I get a free top plate sometimes - however - I will not mind also... ;)
If you won't wait for a solution, please put the planck kit on ebay - I am sure you get there at least the money you have paid. If you have red or blue mx switches, I will even bet myself. I have just as little as 5 plancks, can't get enough of them... ;)
Jul 25, 2016
jackhumbert
1035
OLKB
Jul 25, 2016
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This is inaccurate - I wasn't able to personally do QC this time, nor should I have to. I made this reply to your post on the subreddit, but I thought I'd post it here as well for MD visibility:
I'm frankly tired of the insults (eg "bring your kid to work day" comparisons) about the quality - I know it's not what you were expecting, and we will take care of every customer that's unhappy/wants a replacement (MD and I will work together on this), but this was out of my control, and I don't appreciate these types of comments - they don't help OLKB grow, me improve the quality, or address any of the real issues.
I'm obviously unhappy about the results too - I don't want to send out poorly cut plates or mis-colored bottoms.
My shop shipped directly to Massdrop this round because of the quantity (1500 orders, 3000+ parts), so obviously I couldn't keep an eye over every part - something I've been able to do in the past (which led to the 6 month wait time for the first drop, and long wait times for the store).
I've ordered this plate cut-out before, and it's been fine - my only guess is that the size of the order/time it was needed by caused them to sacrifice quality/tolerances. I'll be discussing all of this with my shop in the coming weeks once Massdrop is able to collect the images of the problems.
Concerning the milled bottoms - there's always been little marks and imperfections. The anodizer we work with is pretty terrible from what I've experienced, and that's something I'd like to change going forward. As a whole, this round's still looks better than previous ones.
What you can do to help OLKB become better:
* Take pictures and send them to Massdrop's customer support - I'll be able to show my shop all of these, and what exactly will need to be changed going forward. * Please don't email me, private message me, or jump in the question thread about this - I get enough emails from people that won't see this, and it's an insane amount of stress to put the right amount of effort into responses in a timely fashion. I'd like to express my concern for the part quality to everyone, but I simply don't have time to. * Please don't give me advice/tell me what you think - I've had a pretty solid idea of how to fix things since the first reports of problems, and if anything, I'll be consulting people I trust about this. * Please don't speculate about what went wrong, who messed up, or how the the parts are made - I've explained everything I could think of in my last post, but if you have any questions about that, feel free to ask - please consider waiting until this stuff dies down a bit, though.
Jul 25, 2016
mttdbrd
3
Jul 25, 2016
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@N3RDLY: I'll buy your kit as long as you haven't attempted to put it together.
Jul 25, 2016
N3RDLY
123
Jul 25, 2016
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SOLD! I have it sitting in a box ready to go back to Massdrop.
Jul 25, 2016
N3RDLY
123
Jul 25, 2016
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"out of your control" ... it's your product Jack.... I question your ability as a business man if that is your stance.
Jul 25, 2016
N3RDLY
123
Jul 25, 2016
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And you can ban me all you want from your reddit subforum Jack. I still know your product is sub par and your attitude is shit.
Jul 25, 2016
joeybetz
1
Jul 25, 2016
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I got a similar email the next day. I hope they resolve the issue. I really like the keyboard, just wish it worked.
Jul 25, 2016
mttdbrd
3
Jul 25, 2016
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actually, yours looks totally hosed. what's the issue i'm seeing in the top plate? are the holes too big?
Jul 25, 2016
N3RDLY
123
Jul 25, 2016
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I know right. [Moderated]
Jul 25, 2016
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