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View Full Discussion Hey group,
We've followed up with the vendor again this week to retrieve the tracking information on the bulk shipment and, unfortunately, are still waiting to hear back. We will continue to follow up and relay any updates we receive directly to you all.
Once again, we understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 11/2 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
So what do we learn from this experience? This is my first drop and it has soured me extremely. Is this a case of writing cheques with your mouth that your ass cant cash?
This is also my first drop an I want my money back.
As mentioned in the update, you can certainly contact our Community Support team if you'd like to cancel your order.
Seems the only notifications I get from Massdrop are notifications that there has been a delay or the automatic poor customer service response "you can cancel if you'd like.' We would like you to follow through with what you offer. I am stubborn and will not cancel but there needs to be better customer service than that.