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Showing 1 of 54 conversations about:
FrenchFrog
14
Aug 28, 2014
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I pledged for those and I am very unhappy with what I received (dents on most of the magnets after a few weeks, metal coating flaking where the dents appeared, the pens colors turned dull after a month or so, support requests going unanswered for months, etc.). Maybe the pen you will get through Massdrop will be different from the pen I got and a lot better. Maybe I was just unlucky.
NanoMagnetics
28
NanoMagnetics
Aug 28, 2014
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FrenchFrogHey FrenchFrog. Thanks so much for sharing your experience. That definitely doesn't sound right! Rest assured, you have my full attention. Email me at info@thenanodots.com so I can help you out. Thanks again for supporting POLAR.
FrenchFrog
14
Sep 4, 2014
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NanoMagneticsI sent an email a few days ago, and I got... no answer. At least Polar pen is consistent when it comes to support :)
NanoMagnetics
28
NanoMagnetics
Sep 5, 2014
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FrenchFrogHey French Frog. Like the eye of sauron, I see all incoming customer service emails, but I don't see yours. Here's my direct email ashley@thenanodots.com. Bug me immediately, I insist!!
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