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darknessiscoming
3
Dec 16, 2014
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I got an empty package from Massdrop. It had the package form in it that said that the cardholder was in there, and it obviously wasn't in there at all. Has this happened to anyone else?
Dec 16, 2014
Mark
3186
Admin User
Dec 16, 2014
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Did the packaging look like it had been tampered with? We've had an increased number of cases of mail theft recently at support@massdrop.com. Usually the package is torn in a corner or something like that...
Dec 16, 2014
darknessiscoming
3
Dec 17, 2014
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It did not have any tears. But the flap of the bubble envelope was sealed with tape. I don't remember whether the envelope's self-adhesive was still sealed. What can we do about this?
Dec 17, 2014
IanAnderson
2582
Dec 18, 2014
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I would email support@massdrop.com right away and they'll help you sort this out. Sorry to hear that this happened!
Dec 18, 2014
darknessiscoming
3
Dec 18, 2014
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I did that two days ago and have gotten no response, so I came here. You guys are far more responsive than whoever's behind the support. I'll try another e-mail.
Dec 18, 2014
IanAnderson
2582
Dec 18, 2014
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They're pretty swamped right now, but I know they'll get to it as soon as they can. I'll mention it to them.
Dec 18, 2014
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