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I got an empty package from Massdrop. It had the package form in it that said that the cardholder was in there, and it obviously wasn't in there at all. Has this happened to anyone else?
Did the packaging look like it had been tampered with? We've had an increased number of cases of mail theft recently at firstname.lastname@example.org. Usually the package is torn in a corner or something like that...
It did not have any tears. But the flap of the bubble envelope was sealed with tape. I don't remember whether the envelope's self-adhesive was still sealed. What can we do about this?
I would email email@example.com right away and they'll help you sort this out. Sorry to hear that this happened!
I did that two days ago and have gotten no response, so I came here. You guys are far more responsive than whoever's behind the support. I'll try another e-mail.
They're pretty swamped right now, but I know they'll get to it as soon as they can. I'll mention it to them.