ERENTEI'm not sure what Massdrop's policy on returns are, so if you are not happy with the product and want a refund you will have to go through them. All payment stuff is handled by Massdrop.
However, if the strap needs to be repaired I will certainly do so free of charge. Everything I make comes with a lifetime guarantee regardless of where you buy it. I have details about this policy on my website.
RyanPopoffSounds great thank you for the super quick response. Shame i could only order a maximum of 3. I could decide for 2 of my watches, for the Seiko turtle reissue i decided to go with driftwood with tan thread, would've liked to have the pecan one with tan threading aswell oh well, 3 is good.