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Showing 1 of 11 conversations about:
Propper Summerweight Tactical Shorts
ADVcyclist
141
May 1, 2019
Returns/exchanges for sizing issues? Trying to find some details on how their sizing runs, but not having much luck.
Propper
4
Propper
May 2, 2019
ADVcyclistThe Summerweight Short is an athletic fit, meaning it runs a bit snugger than many other shorts, so you might want to size up. As for returns/exchanges, here is the Propper policy: https://www.propper.com/return-exchange-policy
(Edited)
ADVcyclist
141
May 2, 2019
PropperThanks for the clarification.
solgoodguy
74
Jun 2, 2019
PropperHi Propper,
I just tried on my pants today and realized that they are a size too small for me. I would like to exchange my pair for a bigger size. I see that there is an exchange form on your website. Should I use my Massdrop order number for the exchange? Thank you.
Propper
4
Propper
Jun 3, 2019
solgoodguyThe exchange process goes through Massdrop because they are the reseller. Here is their policy according to their Terms page (https://drop.com/terms):
"As of January 2019, free returns and exchanges are accepted within the US on select Drop-branded apparel and accessories. US customers may return or exchange these items in new, unused condition within 30 days of delivery by contacting Drop Support. Eligible products will have a “Free Returns & Exchanges” note at the bottom of the product listing page.
"For all other products, we only offer returns/replacement for items that arrive damaged, defective, not as advertised, or missing components. When third-party runs are completed, we submit the group's order to the vendor up front. This is how we’re able to deliver the best value to our members and is also why all sales are final. In the event that a product arrives damaged, defective, not as advertised, or missing components, please contact Drop Support."
Hope this helps!
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