The chair is a very good value. I use it as a home office chair, and between the lumbar support, the comfortable armrests, and the smooth and quiet function of the chair, I am very pleased. It easily outshines the Staples brand chairs I have bought for our office, with superior back support, features and finishing. It does not boast the same comfort and support as the Steelcase chairs we have, but those were priced at two or three times what this drop went for.
The one negative observation I have for the chair is that the neck and lumbar supports are held in place with elastic bands and friction, so they frequently shift whether from use or from lack of use. Having some way of keeping them in place in either situation, especially the lumbar support, would definitely be worth another star.