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I got a call from UPS yesterday, but missed it. Today they called again and told my that the fee for passing them import documents will be $30 and that I a courier will bring me the package tomorrow. Finally!
Still can't contact UPS. Called them all the day - all operators are busy. They also do not answer e-mails.
I've got my CMA800R delivered today - it's really amazing combo with HD800.
As for your case - I would go personally to their office in Vnukovo and do the customs formalities there. You will need your passport, order conformation printed, payment confirmation (from the bank with a stamp, but maybe a screenshot from internet-banking would also be fine) and 2-3 hours time.
г. Москва, Аэропорт «Внуково», д. 1, стр. 19, Почтово-грузовой комплекс, 2-й подъезд, офис D407. Понедельник-Пятница 10:00-17:00.
I got e-mail from UPS today. Finally they answered. They ask for bank transaction print with confirmation from bank. But I payed via PayPal. They also said that after 10 days they will take money from me for keeping package at warehouse. Today is 8th day already.
Must be those sanctions the US put on you guys for Crimea. Surprising how fast our govt acted on this for once lol.
UPS Russia always had this problems. As well as FedEx and DHL. EMS and Priority Mail are the only services that can ship packages with the price over $150 without custom clearance from customer side.
We don't feel any sanctions here. Did your government apply any sanctions to us? Strange story. Nothing changed for us. May be they should try harder ;)
As for my situation, UPS contacted me again and offered their help in custom clearance. That costs about $25. After I sent all the documents they ask, they promised to bring me my amp in the beginning of the next week. Waiting for it.
I hope everything will be just fine. I already bought good headphones but I did not have any chance to listen them because I don't have an amp :)
I'm sure everything will be fine and you will finally enjoy your amp as much as I do with my HD800 & Yulong DA8 as DAC.
As some advice for future orders abroad - always state your mobile number somewhere in the address description
Received it finally. There is written 110V on the box. Did you switch it to 220V somehow?
Yes, I did switch it to 220 before powering on. The switch is inside - you have to open the top cover to reach it.