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Grief
4
May 18, 2015
Hopefully Randolph accepts returns. I should have gotten help with measuring, I obviously vastly under measured the size of my own head.
Quixote
6
May 18, 2015
GriefIm in the same boat, i got the 55mm should of went up a size, hopefully they can exchange them but i think they might not.
Remedy
7
May 20, 2015
QuixoteI have contacted Randolph's customer service department directly about this same issue. I used their sizing information, as well as the other information that was posted here, but still managed to order the incorrect size. I will let everyone know what the outcome of my request for a size exchange is.
Update: I got a reply via email that basically said my only option was to go through Massdrop to secure an exchange, which is obviously not possible. However, I did put in a call in directly to their customer service department and the woman that I spoke to is going to speak with her manager and see what they are willing to do for me (if anything). I will continue to keep the group updated on this as I know others are in the same situation that I am.
Heuksal
0
May 21, 2015
RemedyYeah I got one size smaller too, plus I'm in europe so idk how this is gonna work out for me. Thx for the info