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Hi all, this is Anne with Recoil Customer Service.
We have made product improvements and done some additional product development since our last drop due in part to feedback from customers like yourselves. We are sorry if the winders didn't meet your expectations and are grateful for at least giving us a try. We will work closely with Massdrop to ensure satisfaction and you can also reach out to me directly: firstname.lastname@example.org and I will do what I can to help.
Thanks very much,
On seeing the comments I am considering cancelling. If I try them and they arent up to par would I be able to get a refund?
Massdrop and Recoil are willing to do returns within a reasonable period and will also do exchanges. We definitely encourage customers to check out the user tips video, yet if your not happy, we will do our best to make it right. I hope you choose to give Recoil a try for yourself.