Click to view our Accessibility Statement or contact us with accessibility-related questions
First and foremost sorry for the additional delay after these arrived on the 10th. Most orders in fact have shipped, but it looks like the vendor again short shipped us and due to this your orders haven't been fulfilled yet. We reached out to another vendor and ordered those units and they are on the way. The new vendor let us know that those units should arrive this Friday.
We are going to do a couple of things for the handful of you affected. It's a bit late and CS is out of the office now, but they will be emailing those of you affected personally before noon Pacific Time with specifics on how we are going to make this up to you.
Again apologies for missing update after it was promised and the delays faced during this drop. We are working with the first vendor to make sure additional steps are taken to ensure that this doesn't happen again.
pattachan
6
Mar 19, 2015
HassanSThat's great and all. But the fact that you made us wait and then shipped these out ground is unacceptable!