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Showing 1 of 13 conversations about:
Spokes30
180
Oct 12, 2019
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Drop is breaking federal law everytime they refuse to accept a return within one year of purchase. The Uniform Commercial Code (UCC) states that anyone can return a product in the same condition it was purchased with no questions asked within one year of purchase. This federal law cannot be overruled by any company rules. Drop gives a buyer a hard time for a return even when the product has a defective issue. For this reason among others I hardly look at Drop anymore and I think their days are numbered. The fact they just had a warehouse sale is an indicator of this. Also it is interesting that in the warehouse sale there are no knives so that tells me knives sell well. However, that is the one product group they have eliminated as a standalone which is very poor management decision making. At every juncture Drop appears to make the wrong decisions, again I think we will be seeing them be bought out or shut down, the writing is on the wall, they are scrambling right now.
Oct 12, 2019
Bcpirate
3
Oct 12, 2019
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Spokes30Are u sure about that?
Oct 12, 2019
Spokes30
180
Oct 12, 2019
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BcpirateDid I say I was sure, no company announces their demise until they have to. Like a disease they show the symptoms? Drop is showing the symptoms, things are not going well.
Oct 12, 2019
SDante
109
Oct 12, 2019
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Spokes30The law here is that the product must be fit for purpose else it can be returned/replaced at your discretion. That lasts for the normal life of the product.
Oct 12, 2019
Spokes30
180
Oct 12, 2019
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SDanteThe law is federal so it is the same everywhere.
Oct 12, 2019
SDante
109
Oct 13, 2019
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Spokes30Federal isn't international. The US just has inferior laws to other countries, only a problem for US residents. The law I was talking about does cover imports too, so effectively I get more rights if I buy from the US than a US citizen does.
Oct 13, 2019
Spokes30
180
Oct 13, 2019
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SDanteI have no idea what you are talking about, Drop is an American company so they have to adhere to US law. It is irrelevant where the buyer is, the relevant laws are established by where the seller is thus the UCC is applicable to any sale and DROP is not adhering to our laws by not accepting returns for many reasons. Good luck in trying to get any foreign law of your country to stick, because it won't because DROP I believe is headquartered in San Francisco which the last I knew is in the US. Now to enforce our laws you would have to come here in person or have a representative here as in lawyer to sue them. The whole thought is ridiculous for DROP, they simply should adhere to US retail law and avoid such bad publicity and risk. I feel this whole issue of returns has hurt DROP significantly and they think they are going to overcome it with doing these crazy restructuring of product lines, they are scrambling in smoke and mirror ways to improve their business instead of addressing the real issues of mistreating customers. I for one have greatly reduced my involvement with DROP because I dread the fight if something comes to me defective and I have to fight with them which is the illegal part of their behavior.
Oct 13, 2019
SDante
109
Oct 13, 2019
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Spokes30Agreed, you have no idea. In the US it's the UCC, whereas other countries have other codes in place, such as the FCCC. Drop always has to adhere to UCC guidelines but if it's exported then they need to also adhere to that county's guidlines too, regardless of Drop being located in the US. This means one set of guidelines for US customers, two sets of guidelines to use for overseas customers. So, now you have a better idea.
Oct 13, 2019
Spokes30
180
Oct 13, 2019
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SDanteIf a company has no assets in your country there is nothing to attach for damages so on the realistic side they can do what they want. For the low price of their products you are not going to spend the tens of thousand to do it and they know that. Also no lawyer in any country is going to take the case on for all these reasons. I started this discussion, you don't have to be rude, I have conducted business around the world. The discussion I raised is not about their performance in another country, it is about the bad customer service of DROP to anyone no matter where they are and how I see symptoms of their demise which I predict to happen. I am sure international sales is a small part of their business. I do not want to continue a discussion if it sways from these simple issues, this has nothing to do with international law, it has to do with terrible customer service that does break US law which has by far a much higher probability of giving them trouble than some other country's laws. However, the largest threat to them is that customers are leaving because their customer service is just bad.
Oct 13, 2019
SDante
109
Oct 13, 2019
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Spokes30Given that it's a consumer protection law, the consumer needs no lawyer and needs pay no money to make a claim. Litigation in the US is expensive, you agree right about that. If a company deals in foreign export, there is room for damages. Customer service laws are not only US national laws, there are international laws. Their dealings in other countries, not their performance, is relevant.
Oct 13, 2019
Spokes30
180
Oct 13, 2019
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SDanteAgain I do not understand your point, you never come to a point. Your last sentence makes no rational sense. To enforce law try doing it pro se. You can represent yourself in a murder case if you want to, good luck with that. I have nothing more to say except my point is that there are signs that DROP is failing and poor customer service has a lot to do with it. It has nothing to do with international law. I await for your lawsuit against DROP since you think it is so easy.
Oct 13, 2019
SDante
109
Oct 15, 2019
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Spokes30This is not the kind of law that needs to be enforced pro se. To use your murder case example, it is the law that is doing the fighting not you. Similar to a warranty claim almost exactly. I never said I would need to sue Drop, only that they have breached laws in other countries as well as in the US.
Oct 15, 2019
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