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Roccat Kone XTD Optical Gaming Mouse
01 / 06
Roccat Kone XTD Optical Gaming Mouse
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252 requests
Product Description
The Roccat Kone XTD is a high-performance optical gaming mouse that looks as good as it plays. With eight programmable buttons and four separate LEDs, this mouse is totally customizable to your game or desktop setup Read More
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keyboard_arrow_downelimelendez
2201
Apr 29, 2016
All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
We're also on Instagram! We'd love to see photos of the drops you've received. Give us a follow @Massdrop and tag your pictures #massdrop. https://instagram.com/massdrop
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
We're also on Instagram! We'd love to see photos of the drops you've received. Give us a follow @Massdrop and tag your pictures #massdrop. https://instagram.com/massdrop
elimelendez
2201
Apr 27, 2016
The order arrived late today at our warehouse. A couple of orders have been shipped. People whose order has shipped should have received an email with tracking. The rest of the orders should be shipping throughout this week. We will make sure to keep the group updated on the progress of the order.
Thanks for your patience and expect an update from us on 5/2 or sooner if something comes up.
Thanks for your patience and expect an update from us on 5/2 or sooner if something comes up.
elimelendez
2201
Apr 19, 2016
The vendor informed us that the group's order was picked up and is on its way to our warehouse. Based on the tracking provided, the order is scheduled to arrive on 4/26.
Sometimes shipments get delayed en route, but we will keep the group updated throughout the fulfillment process and notify you all if anything causes delay.
Thanks for your patience and expect an update from us on 4/27 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Sometimes shipments get delayed en route, but we will keep the group updated throughout the fulfillment process and notify you all if anything causes delay.
Thanks for your patience and expect an update from us on 4/27 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
murphym18
1
Apr 15, 2016
I hope I get refunded in time to join this drop: https://www.massdrop.com/buy/mionix-castor-rgb-ergonomic-optical-gaming-mouse
rattit
2
Apr 15, 2016
I asked for confirmation that we will receive a refund should we not take up the alternative offer. I have not heard anything back from Massdrop. Are you going to refund our money?
The previous message from elimelendez said that should we not take up the alternative offer, our order would be automatically cancelled on Monday 11th April 2016.
Your policy states that: ---------------------------------------------------------------------------------- When can I expect my refund to appear on my statement?
In the event a refund is necessary, it will be applied to the original form of payment used when the order was placed. The time it takes for the refund to be reflected on your statement can vary depending on the payment method that was used.
Credit Cards - Refunds typically appear on the statement within 2 to 3 business days, but occasionally it can take up to 7 business days. Paypal - Refunds typically appear on the statement immediately. ---------------------------------------------------------------------------------- See https://helpdesk.massdrop.com/hc/en-us/articles/216778537-When-can-I-expect-my-refund-to-appear-on-my-statement-
I used Paypal and so presumably would expect to receive an immediate refund on Monday 11th April 2016. It is Friday 16th April 2016 and I haven't gotten anything back.
I understand that sometimes orders can't be fulfilled for whatever reason. I cannot understand how you can take our money, not return it nor even communicate with us. This is appalling customer service.
The previous message from elimelendez said that should we not take up the alternative offer, our order would be automatically cancelled on Monday 11th April 2016.
Your policy states that: ---------------------------------------------------------------------------------- When can I expect my refund to appear on my statement?
In the event a refund is necessary, it will be applied to the original form of payment used when the order was placed. The time it takes for the refund to be reflected on your statement can vary depending on the payment method that was used.
Credit Cards - Refunds typically appear on the statement within 2 to 3 business days, but occasionally it can take up to 7 business days. Paypal - Refunds typically appear on the statement immediately. ---------------------------------------------------------------------------------- See https://helpdesk.massdrop.com/hc/en-us/articles/216778537-When-can-I-expect-my-refund-to-appear-on-my-statement-
I used Paypal and so presumably would expect to receive an immediate refund on Monday 11th April 2016. It is Friday 16th April 2016 and I haven't gotten anything back.
I understand that sometimes orders can't be fulfilled for whatever reason. I cannot understand how you can take our money, not return it nor even communicate with us. This is appalling customer service.
elimelendez
2201
Apr 13, 2016
We have submitted the updated order with the vendor. They are currently working on preparing it for shipment. As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. We will make sure to keep the group updated on the progress.
Thanks for your patience and expect an update from us on 4/18 or sooner if something comes up.
Thanks for your patience and expect an update from us on 4/18 or sooner if something comes up.
mor_loki
0
Apr 12, 2016
Is there any estimated date for shipping of the new package? I am hoping it will be soon since, the other mouse was suppose to be already shipped by now
rattit
2
Apr 8, 2016
That's nice that you will automatically cancel our orders. Given Roccat has already done so, I don't see the point in this.
There is no mention of a refund, however I expect to receive one given Massdrop is not delivering on what was paid for. Massdrop has had my funds for 15 days, when will I receive a full refund?
There is no mention of a refund, however I expect to receive one given Massdrop is not delivering on what was paid for. Massdrop has had my funds for 15 days, when will I receive a full refund?
Jaysun
1855
Apr 7, 2016
murphym18@murphym18,
This does not happen often and this is the only time this has ever happened with this vendor. They were very apologetic and truly wanted this to work out.
This does not happen often and this is the only time this has ever happened with this vendor. They were very apologetic and truly wanted this to work out.
omegathehusky
0
Apr 11, 2016
murphym18yeahh this is my first buy too its just my luck.. xD but i did need ear buds and the mouse doesnt look terrible? to me soo eh hope i made it i think i barely got the support thing in hope i did it right xD
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