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Novanglian
158
May 6, 2017
$7.75 to ship three small boxes of stationery. In other words: add one third of the lowest cost just for shipping. Wow!
MD should provide complete, accurate price information by including the shipping cost in the price points on the product description page.
In providing this information, MD would be giving its customers great customer service and transparent, honest cost information. Isn’t this something MD would want to do for their own customers? After all, MD is always talking about its “communities” and touting how much “we saved” on a completed drop.
I’ve found a fair number of good deals on MD, including the shipping cost. But I’ve also seen a fair number of apparently good deals that turn out not to be good deals because of the shipping price. Especially when so many MD product offerings are available from other online vendors at similar (or lower) prices, with lower sipping costs, or free shipping – and no long wait.
I cannot understand why MD refuses to provide its customers with clear and complete cost information in an easily accessible manner. Unless MD is hoping that some portion of its customers won’t take the time to do the math and end up with a lousy deal. So, sure, withholding complete cost information makes sense if your business model is based on gulling some of your own customers into thinking they’re getting a good deal when they really are not. Not very friendly, but it does make sense.
I’ll continue to shop MD because there are enough genuinely good deals to hold my interest. But it’s irritating to have to have to click to another page in order to determine the actual product cost. Not an onerous chore, I know, but frustrating because it would take no effort for MD to provide this information to us up front.
Their continuing refusal to do so doesn’t indicate much respect for their customers.
SkipPp
278
Jan 18, 2018
NovanglianEverybody has a different shipping cost based on your location. It is not unreasonable to click through and then stop. I would say that an app to calculate shipping cost (like Ebay) would be useful, but you are paying for shipping on everything you buy. It is simply baked in, which means usually those who live in major cities are subsidizing those in rural areas or those far from major warehousing locations (with some regionality of course). I agree with you, but my guess is that the application/function to easily display shipping is less easy to develop than we imagine.