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When mine arrived the tip was bent and the lead in the pencil broken, I don't understand how this could happen in transit, as the box has no dents or other markings that would indicate this amount of force was applied.
As for the pencil it feels nice, but I have a major gripe with the design. The back of the pencil (the metal cover that goes over the eraser) has a hole in the top. This means that if you ever lose the eraser you either have to buy a new eraser or buy a new pencil, for a $20 pencil I'd think something like this wouldn't be in the design, and am quite disappointed that it is.
Your pencil definitely did not arrive in an acceptable condition! Send us an email at support@massdrop.com, we'll dispatch you another one. :)
I want to get this as well but judging by how badly they managed my Ergodox which arrived with scorch marks I wouldn't expect ehm to actually do anything with faulty items. If it weren't for their lack of liability I would get one of these in a heartbeat.