Showing 1 of 194 conversations about:
WoodLab Kevin
1031
Royal Glam
Oct 19, 2017
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If the followers on the first and second drop whom buy the wrist rests have cracks during the use.Please comments here I want to statistics the crack rate. Total sales 500pcs+,I just saw 4 crack issues now. I think the craft of this products I already did good now.The Marble parts I will find the best way to solve the crack issue.(Black Marble I will use the marble shown on the description page) It is a good products with good design,cool and warm,I do really want to introduce it to people whom like it,but you worry about the crack.I will prepare more replacements this time,and if you received a crack wrist rests I can sent them at once,do not need to wait the next drop(hope I do not need to do this thing,everyone buy this products can be satisfied) Thanks all!!!
Oct 19, 2017
ooiman92
25
Oct 20, 2017
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Mine developed a crack about a month after I received it the first time. THanks for taking the time and effort to remedy everyone that's affected.
Oct 20, 2017
Raithmir
658
Oct 20, 2017
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It might be an idea if those people could also state which colour it is they have that cracked? It seems the black might be more brittle than the other colours, but I see that you've mentioned you intend on changing that one.
The green marble sounds really nice to work with from other people I've spoken with.
Oct 20, 2017
verstandinvictus
17
Nov 16, 2017
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@WoodLab Kevin I have a cracked black marble from the first drop. The wood is completely delaminated on the left side. How do I proceed in terms of getting a replacement?
Nov 16, 2017
WoodLab Kevin
1031
Royal Glam
Nov 16, 2017
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Hi Please contact the MD custom service and told them you contact me first,and let them email me the replacement I will sent to their warehouse.
Nov 16, 2017
verstandinvictus
17
Nov 16, 2017
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Interesting given that I already contacted them and they told me they can't do anything and to contact you directly, and also that they couldn't give me your contact info.
I will reply to them again given what you said above.
Nov 16, 2017
WoodLab Kevin
1031
Royal Glam
Nov 16, 2017
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Kevinchan1986@hotmail.com pleasecontact me
Nov 16, 2017
mokgrem
34
Dec 20, 2017
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mine cracked today from the most recent drop.
Dec 20, 2017
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