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Product Description
Featuring a multidimensional, front-crawl elongated design, the SainSmart six-axis mechanical desktop robotic arm is ready to take on variety of simple tasks. The kit includes the robot frame and six control servos Read More
thanks, yeah I passed. I was thinking my nephew would get a kick out of this, but after looking closer I realized it's a rabbit hole of things to add on.
This does NOT come with the rotating base, the ATMega Arduino board or the "SainSmart Control Palletizing Robot Arm Shield" without these parts the arm is just a pile of useless parts.
SainSmart customer support is a joke. They are based in Hong Kong and if you try to order the parts from them they will lose your order and get it wrong and not respond to emails. A month later I still don't have the shield. I will never, ever, purchase anything from SainSmart again!!!
I'm really sorry about any unpleasant experience you are having with SainSmart. But we'll learn from the lesson and improve our customer support in anyway we can.
Thanks for the comments!
Mike603thanks for the heads up about what is and isn't included.
I do have to say, I do business with folks in HK all the time, lots of people there are very trustworthy and diligent. Just like US and EU companies, there are good and bad companies when it comes to customer service.
I just received the item and one part is missing.. I don't know where can i get a phone number or email contact to solve this problem, i can't use this item because this part is from the main structure. i hope that i can get a replace for this part.
KainduHi Kaindu,
Please feel free to contact support@sainsmart.com if you have any concerns with your purchase. We are always here to help!
Thanks,
SainSmart