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Saphir Suede Kit
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Saphir Suede Kit
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458 requests
Product Description
When caring for your leather, suede, or nubuck shoes, there’s no better companion than Saphir Médaille d'Or. Relying less on chemicals and more on natural solutions, this French-based company has stood the test of time Read More
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keyboard_arrow_downIrine_C
8
Apr 17, 2018
Just placed in a drop for this before reading the comments below about international shipment. Can MD please confirm if there will be any issue shipping this to Thailand?
Irine_C
8
Apr 20, 2018
Hi, thanks for the reply.
Though, I am very confused. Can you tell me why I've just been updated that my order (Order No. MD-57996-2865962 // FEDEX: GM295322949113690069) has shipped when you mentioned you'd be canceling all the international orders?
Though, I am very confused. Can you tell me why I've just been updated that my order (Order No. MD-57996-2865962 // FEDEX: GM295322949113690069) has shipped when you mentioned you'd be canceling all the international orders?
tegeus-Cromis
260
Apr 14, 2018
Why is this still listed as shipping overseas when everyone downthread says in fact it can't? @TomasV , can we get some clarity?
swiftsword69
146
Mar 21, 2018
Did anyone from the last drop (Feb 18) had this actually delivered to them?
After one month since MD advise this was supposedly out for delivery by FedEX, I never end up receiving the item and there was no communication from MD. After contacting MD community, they got back to me and told me that the parcel had gone missing. Now I am no MH370 expert but I smell a rotten fish.
If I hadn't interrogated MD about this then I would never have been made aware of the situation as there was no attempts of communication. I am also dissatisfied about the response from MD customer service. They basically just told me to suck it up, the parcel got lost - not their problem, if I want this item I can request this drop again in the future.
As George W Bush once said, "fool me once shame on you..... *long pause*....................... fool me can't get fooled again"
After one month since MD advise this was supposedly out for delivery by FedEX, I never end up receiving the item and there was no communication from MD. After contacting MD community, they got back to me and told me that the parcel had gone missing. Now I am no MH370 expert but I smell a rotten fish.
If I hadn't interrogated MD about this then I would never have been made aware of the situation as there was no attempts of communication. I am also dissatisfied about the response from MD customer service. They basically just told me to suck it up, the parcel got lost - not their problem, if I want this item I can request this drop again in the future.
As George W Bush once said, "fool me once shame on you..... *long pause*....................... fool me can't get fooled again"
swiftsword69
146
Mar 21, 2018
swiftsword69Ok I knew there was a rotten fish in there and I was right.
I worked it after reading the threads here that there was a screw up on MD's part for not disabling the international shipping. I am in Australia but I was still able jump onto this drop due to this error on MD's part.
That means the MD customer rep was just dishonest in her response:
"Thank you for contacting Massdrop Community Support. My name is Gwen, and I would be happy to help. I am looking at your tracking information and based on the amount of time passed, your package is most likely lost in transit to the courier."
It's obvious that MD hasn't bothered contacting me to admit fault and sent out bogus FedEX tracking which was an invalid tracking info anyway as it just came me an error on FedEX tracking website. The parcel was in fact never shipped due to shipping restriction but of course MD doesnt want to admit to this and give the impression that they screwed this one up again (fourth time according to previous 3 times already mentioned in this thread). It was suppose to slip under the radar and if I hadn't inquired about it then I bet they would have quietly kept the money for this transaction as well.
Shame on you Gwen.
I worked it after reading the threads here that there was a screw up on MD's part for not disabling the international shipping. I am in Australia but I was still able jump onto this drop due to this error on MD's part.
That means the MD customer rep was just dishonest in her response:
"Thank you for contacting Massdrop Community Support. My name is Gwen, and I would be happy to help. I am looking at your tracking information and based on the amount of time passed, your package is most likely lost in transit to the courier."
It's obvious that MD hasn't bothered contacting me to admit fault and sent out bogus FedEX tracking which was an invalid tracking info anyway as it just came me an error on FedEX tracking website. The parcel was in fact never shipped due to shipping restriction but of course MD doesnt want to admit to this and give the impression that they screwed this one up again (fourth time according to previous 3 times already mentioned in this thread). It was suppose to slip under the radar and if I hadn't inquired about it then I bet they would have quietly kept the money for this transaction as well.
Shame on you Gwen.
theAruarian
4
Dec 25, 2017
"Relying less on chemicals and more on natural solutions" this sentence makes me want to facepalm someone. Every single thing in these products is chemical, just like every other god damn thing on this planet.
Anzial
1494
Nov 12, 2017
Hilarious, international shipping is available once again and yet based on past three drops MD does not ship it outside US. I wonder what's going through their heads?
LiT78
49
May 4, 2017
So I got an e-mail stating this would be refunded as I don't live in the US. It would be nice if they had given a choice as to giving a US address to ship this to. I have the feeling the mail forwarding service I use would have less qualms about sending shoe cleaning materials to Europe.
Majedch
20
Apr 21, 2017
Still hoping for a Saphir Renovateur Suede & Nubuck Conditioning Spray to be added for this drop.
payodpanda
958
Apr 21, 2017
JohnMaWow I would really double-check, this package should not be able to be shipped by air according to regulations, unless they have changed the rules.
JohnMa
1
Apr 22, 2017
payodpandaThanks! Maybe they changed something? I was expecting someone from Massdrop would clarify this
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