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HassanS
3182
Operations
Apr 16, 2015
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Quick update for the group, we unfortunately have some less than stellar news that was passed on to us earlier today by the vendor. The freight forwarder chosen by the vendor has "misplaced" the shipment of 10 filters. They are sending a tracer, which will be used to look at all steps the shipment went through in order to find the bulk order.
This is unfortunate and unacceptable and we are currently looking at other vendors to fulfill your orders. In addition to this we are also looking at comparable products that are ready to ship to the group as well. We will have a clearer understanding of all options for you by Monday morning.
We also understand this delay is rather undesirable. If you prefer not to wait for the filters and want to have your order cancelled, just reach out to us at https://www.massdrop.com/support, and we will process the refund right away.
Rest assured that it is our priority to get your orders out to you ASAP.
Thanks for your continued patience and expect an update from us on 4/20 or sooner if something comes up.
Apr 16, 2015
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