Click to view our Accessibility Statement or contact us with accessibility-related questions
Winzzy
29
Dec 29, 2015
Well, it looks like Massdrop will exchange my watch which they sent me defective. Massdrop is making me pay return shipping for their defective product however... Is that normal? Send you a defective product and make you pay to send it back for exchange?
At this point, it would have been cheaper to buy it on Amazon where they will pay for the return when they send you bad product.
Shazb0t
218
Dec 30, 2015
WinzzyMy experience with massdrop is that they usually issue you a paid for return label.
Winzzy
29
Jan 1, 2016
Shazb0tThe person working with me has been confusing me beyond belief... their initial response was that I had to contact the vendor, despite the drop page saying differently. Then they corrected that but said I would have to pay postage... the label did print however...
Hopefully, the replacement comes in quickly and works.