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Tyler
2438
Mar 10, 2016
Hey group,
Just wanted to jump in here and explain a little more about what happened with the final batch of units. This particular vendor is located in Japan and dropped off the bulk shipment with Japan Post at the end of February. Tracking reflected that it had indeed been received by them and days later was processed through customs for dispatch from the outward office of exchange. However, from this point on, no further updates were displayed on the tracking page and subsequent attempts to find more info from the carrier and the vendor were unsuccessful.
While we were initially hopeful that the shipment was still en route and that the situation could be remedied, it became apparent that the best course of action for the community was cancelling and refunding the outstanding orders as we simultaneously look into an insurance claim for the lost watches. This decision is never easy, but we ultimately felt it was better than leaving the community to wait even longer with an unclear timeline of when the units would or could arrive.
We certainly understand that this experience has been less than desirable for those affected and we’ve passed on this frustration and feedback to our vendor to ensure proper steps are taken to prevent it from happening again.
For further information about this scenario and how we handle similar instances, feel free to visit the following link: https://helpdesk.massdrop.com/hc/en-us/articles/217618637-Why-did-Massdrop-cancel-the-drop-
-Tyler
Streeter
11
Mar 13, 2016
TylerHey Tyler, I understand the circumstances are out of Massdrop's control, but is it really fair for your customer to lose $50 on a product that wasn't even delivered? I thought the point of this site was to help people save money not screw them out of it... if someone doesn't contact me about this I will be escalating it.
malmoiten
7
Mar 14, 2016
StreeterGonna call my bank and see if they can do anything... I would say aswell its not acceptable... This website is for Group buys and save money instead we lost money hahahaha