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d111
213
Nov 7, 2015
A big problem in this context that unnecessarily drives up customs fees is that Massdrop refuses to break out the shipping cost on the shipping label. Many European countries assess customs fees, VAT and handling charges on total cost including shipping. If no shipping cost is specified explicitly on the outside label shipping costs will be estimated based on package weight at a rather high rate. End result is that Massdrop customers end up paying customs fees, VAT and handling charges twice on the shipping costs.
I have pointed this out to customer service repeatedly but still no adjustment has been made to the labeling process. So it seems that the interests of international customers are a fairly low priority at Massdrop.