Showing 1 of 267 conversations about:
Mark
3186
Admin User
Sep 18, 2013
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@AB01
We process refunds/cancellations based on the timestamps of emails, your order will be cancelled and refunded as per your request.
Excuse me while I get back to planning corporate world domination.
Sep 18, 2013
MoonSung
3
Sep 19, 2013
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will we be able to purchase the headphones that people cancelled?
Sep 19, 2013
AB01
44
Sep 19, 2013
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Mr. 'Outreach' lives! We were all getting worried. Operational tip #1: process cancellations 1st, charge 2nd, & you'll magically have fewer refunds to process. [*jaws drop*] As a peripheral benefit, you also won't come off as showing such callousness for the finances of your customers, or 'community' members. Some people budget discretionary spending, and unexpected charges in certain accounts can lead to over-drafts/charges that in turn result in fees -- not saying that's me now, but it used to be. Lucky us that we don't have to worry about such things, right? Glad to know that if I can't stick around for eye-popping deals, consistent follow-ups, or efficient transaction options/interfaces, I can at least get enjoyment out of your blue-chip-caliber wit. So much fun!<br />@Will <br />Operational tip #2: Have those devs working diligently on comment-hiding redirect attention to adding an automated pre-close commitment cancellation button on the 'My Transactions' page, &amp; you'll magically have fewer comments that need hiding. [*jaws re-drop*]. 'Give community members that level of consideration and autonomy??' Crazy stuff, I know.
Sep 19, 2013
AFus
19
Sep 19, 2013
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Have you still not gotten a refund?? What is the comment-hiding that you're referencing?
Sep 19, 2013
AB01
44
Sep 20, 2013
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The comment-hiding that I referenced concerned Will's response to Lyrill yesterday -- point was, funny way of prioritizing things around here.
Sep 20, 2013
junkimchi
10
Sep 20, 2013
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People are getting their refunds, and there was an announcement made before limiting the drop to 50 orders. What else do you want massdrop to do? They are a business and I would expect them to prioritize their own profits, that's what businesses do. They at least had the decency to let us know about the shortages.<br /><br />But then again I got one lul
Sep 20, 2013
AB01
44
Sep 20, 2013
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Several others and I have made our views crystal clear in extended detail throughout the thread -- if your question wasn't rhetorical, then go back & read. I think your end point should have been, "But then again, I was too busy f-bombing and falling all over myself to hand them my wallet to follow this discussion." You "got one" 2-4 weeks from now. So, lucky you.<br /><br />Enjoy your headphones when you get them. I'm done with this thread.
Sep 20, 2013
AFus
19
Sep 20, 2013
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I'm sorry, but after your previous post that you edited heavily, there is nothing that you could say that I would take seriously. With that being said I'm glad AB01 and others have gotten their refunds and I hope that moving forward MD could take some of the constructive criticism to come out of this thread to heart (clearly stating potential quantity limits, cancellation options within the 'My Transactions' page, clarification e-mails should the conditions of a drop change, etc.) in order to create a more seamless user experience. Their success will hopefully benefit all of us.
Sep 20, 2013
junkimchi
10
Sep 20, 2013
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If you could have done that, why did you even buy one here in the first place?<br /><br />lol
Sep 20, 2013
AFus
19
Sep 20, 2013
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*facepalm*<br /><br />On 9/16 Mark wrote "Hey guys, let me check on this, at our last internal product meeting, I heard a price that was definitely better than $309. The guy in charge of this is on vacation (nice of him to setup the buy and then leave town). I'll get back to you guys soon."<br /><br />On 9/16 AB01 wrote "I am only 'committing' based on the expectation that a material improvement is going to be made -- don't want to get left out in that case due to some unknown quantity limit like there was for the Hifiman drops."<br /><br />Why do I even bother, lol.
Sep 20, 2013
junkimchi
10
Sep 20, 2013
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How anyone decides to "commit" to a price point, while expecting a lower one is completely beyond me. He was basically agreeing to purchase at a higher price then yelling and complaining to Massdrop when a lower price (that was possibly hinted at but not promised) wasn't reached. It was a bit of a lure of Massdrop to post such comments but if they really wanted to, they could have just kept his money so that he learns his lesson. Pretty sure that's what "committing" means. <br /><br />basically AB01 said: I am committing only because of my expectations of something that I demanded solely by myself from speculations.<br /><br />lol seriously?<br /><br />That's the dumbest thing I've ever heard anyone say concerning any group buy. He's lucky he even got a refund. What he did was commit at a price point that didn't even exist. He even said it himself as a "conditional commitment." Is he fucking serious? Massdrop at the end of the day is still a functioning business, not Santa Claus.
Sep 20, 2013
andrew.b
261
Sep 20, 2013
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Wow, do you really have to drop the f bomb every time you respond?<br /><br />AB01 wasn't complaining about the price, he was complaining about how he didn't get a refund when he asked for one before the drop was over.
Sep 20, 2013
AFus
19
Sep 20, 2013
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Therein lies the point where this drop began to derail. Mark's post created a "lure" just as you described (I appreciate his honesty, but at that point the integrity of the drop was called into question). After reading that post some began to fear a potential shortage should such a decrease materialize based on their experience with past drops and as it turns out rightfully so. Although we never heard from Mark again, people began to hedge their risk at that point. Sure their money may get tied up for a short period, but in their opinion it was worth the risk should the price be lowered and an abrupt close of the drop come about (I don't speak for AB01, but based on his statements it would appear this was the case). This drop was so poorly handled that as the abrupt close came down, I feel MD had to honor his cancellation and others since it was made well in advance of the drop's intended close (and prior to its official close) which was accelerated based on MD's failure to inquire about quantity limits with the vendor from the outset.<br /><br />And are you capable of constructing a coherent argument without using expletives? This isn't junior high, it's a commercial website forum.
Sep 20, 2013
junkimchi
10
Sep 20, 2013
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Are you my dad or a clown? Most likely a clown because I can use expletives in front of my dad.<br /><br />lol this thread became a textbook on feeding trolls. <br /><br />Thanks Massdrop though, excited to get my headphones.
Sep 20, 2013
AFus
19
Sep 20, 2013
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I guess I'd rather be a clown than a ____ing clown, how did you show such restraint? If that's the way you operate why did you edit your previous post? Enjoy your headphones.
Sep 20, 2013
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