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Showing 1 of 21 conversations about:
Tracyk
5
Jul 12, 2017
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It's now July 12th, it's been close to 3 months since this drop and yet we are still waiting for merchandise. I could have purchased these items from Amazon and received it months ago. I am extremely disappointed that Massdrop has not kept up with regular updates or made good on its promise to deliver the merchandise. I for one would like to know what exactly is the problem, and how I'm going to be compensated, with either the merchandise or a refund and when. How much longer are you going to wait for the manufacturers to make good and send the order?? Are they even still in business?? Are there so many quilters in the world they can't keep up with the demand??? Seriously!?!?!
Jul 12, 2017
Liz
1159
Jul 12, 2017
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TracykI'm very sorry to hear you have not received this order yet! If you haven't already, please contact our Community Support team through your Transactions page: https://www.massdrop.com/transactions
I'll also flag this on my end so that the CS team is alerted to the issue. Thanks for your patience!
Jul 12, 2017
Tracyk
5
Jul 15, 2017
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LizI find it interesting that the day I post a third complaint on the discussion the items shipped that day!! I'm disappointed in the handling of this drop. I have not had issues in the past with offers and have been satisfied to date with all but this order. Hopefully this is just a one time issue.
Jul 15, 2017
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