Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Massdrop support said it was out of their warranty, and that I'd have to deal with the manufacturer. After some difficulty, I was eventually able to contact Shanling, who informed me I'd have to pay another $50 to get it repaired. (Thread on another drop where Shanling did finally reach out to me: https://www.massdrop.com/buy/shanling-m2s-digital-audio-player/talk/2120464?utm_source=linkshare&referer=VZ36TP)
If you are fortunate and get a unit without issues, it might work well for you. But if anything goes wrong, you're SOL.