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Aug 26, 2014
Really, you should google "UPS Mail Innovations" and see the complaints out there. They seem to be the worse option for shipping, especially overseas.
Plus, Massdrop only ships without "signature required" or tracking for international packages, so the package could be anywhere. On a 820$ Item, it is unacceptable not to have the option for shipping as registered mail, with tracking and requiring signature.
Amazon costs about 20$ to ship the same item, tracked and signed for, on the slow mail option. The cost saving from all this ordeal is 8$ (my shipping cost was $12). On a $820 item, it comes to less than 1% of the total cost.
Lesson for Massdrop decision-makers: When you go to so much trouble to obtain the best prices for your customers, give them the option ( at their cost) to select a more secure shipping, especially on high value items, eg over $200.
By making them unhappy on the delivery, they will be reluctant to re-order, regardless how good are your services.
Aug 26, 2014
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