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Showing 1 of 63 conversations about:
Camando3005
0
Apr 17, 2015
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I've bought one. It arrived on time (however tracking did not work) and unfortunately its faulty out of the box. So far Support has been really quick in response with emails I have sent to check tracking. It will be interesting to see how the warranty process go's as this is my first drop that I have purchased.
Apr 17, 2015
Camando30005
0
Apr 21, 2015
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Camando3005I figured i'd update everyone on my waranty process.
After emailing Massdrop. Massdrop said that contacting 7thfloorvapes for warranty is the best suggested process. I have emailed 7thfloor and got a quick response (there mail servers are down on weekends however). 7th floor responded with:
"Thank you for the photo of the receipt. It sounds like you might have received a 110v unit instead of a 220v like you would need since you live in Australia. I must ask, have you tried contacting Massdrop about your issue? If you haven't then I would definitely see if they could get you a replacement or do anything for you.
However, if Massdrop is unable to help you then we will be glad to assist you. If you are unable to receive any help from them then could you please send us two photos: one of your SSV then another one of the plug?"
Basically the same thing as Massdrop.
Apr 21, 2015
Jaysun
1855
Apr 21, 2015
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Camando30005Hey @Camando3005 ,
You are correct in contacting 7th floor first for your warranty issue but if Massdrop sold you the wrong unit then please contact Massdrop support and we will get that taken care of ASAP.
Sorry for any inconvenience this may have caused you and please don't hesitate to contact us about this issue.
Thank you,
JaySun
Apr 21, 2015
Camando
0
May 26, 2015
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JaysunYou were right in your reply.
7th Floor did finally send me a new unit (It took over a month and a half for me to receive it). It took alot of emails to get it all straightened out annnd they tried to get me to pay for the shipping (after admitting to a "administration" error I was refunded via PayPal) . grrr!
GREAT! vaporizer however. Assuming others don't have my experience I would defiantly recommend this to others. It's fun to use and consistent with its heat. I use mine on the lowest temp and it gives great hits. A couple drops of vape oil and you can get a lot more out of your tobacco and you can pull off some nice smoke rings if you're into that sort of thing
May 26, 2015
Jaysun
1855
May 26, 2015
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Camando@Camando ,
I am glad you got sorted out and you are right it is one of the best Vapes out there.
Cheers!
May 26, 2015
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