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elimelendez
2201
Aug 22, 2016
An update for the group, we spoke to our customs broker earlier today and were notified that the order is still awaiting clearance at customs. We had our broker and vendor make sure that all the paperwork was in order and it looks like Chinese customs is just running a bit slower than usual.
Admittedly neither our broker nor customs could provide us a clear release date for the shipment. We will remain in close contact with our broker and update the group with an ETA as soon as the order is released.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 8/26 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).