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Mhiggy
0
Oct 22, 2016
Are you supposed to break off the little pins? On mine, 2 of the small pins were bent and broke off when I tried to straighten them. The other 2 seem to be pretty firmly attached.
Mark
3186
Admin User
Oct 23, 2016
MhiggyThere are 4 pins that connect the LED strip to the power source, none of those should be broken off. If yours arrived damaged or broken, contact support and we can arrange to get you a replacement.
jhmartin
4
Oct 26, 2016
MhiggyMine had an 'extension' on the the pins that slid off easily.
Mhiggy
0
Oct 26, 2016
jhmartinYep this is exactly what it was. Once I slid that off everything works great!
iothank
55
Oct 27, 2016
Mhiggyit is for the protection of the pins of the led strip during the logistic.